06-10-2010 06:42 PM
Just be careful; when you are paying your bill online and you want to cancel a payment and change the amount. I did this in April with my care credit account and I was charge a $39.99 returned check fee. I am soooo mad about this. I called the phone number on the website and I was transferred to an "escalation specialist" Kyle ( what an a**) He said he would credit back 1/2 the fee. I did not agree to do this and ask to speak with a next higher up person and he said to send a letter. So I am. What sucks is I canceled a $20 payment to make a $100 payment. Am I stupid or what, I am on their website paying my bill, it allows me to cancel the payment, it does not state I will be charge a fee to do this, but then I am...I don't get it!! I just decided to pay off the balance of $280 and not use the card unless a dire emergency comes up.
FYI--Care credit is good on you Vet bills too. In case of a pet emergency. That is what I will only be using it for now!!!
I'll keep ya posted on the outcome of my dispute!!
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