06-18-2010 06:21 AM
password? Is this right?
I had to call them about a chargeback and was outsourced
tp the Phillipines. She asked for my password. I asked to
be transferred to states which she did.
The girl in the states said I had asked to use my password
instead of personal question. I never did this. I don't give my
password to anyone.
Any ideas? Has this happened to anyone else. I am concerned.
06-18-2010 06:24 AM
I know Citi uses a "password" when your trying to change certain things and for customer service. It's a password you setup when you apply for the card, and its a different password than the one you use to sign in to your account.
Could it be possible Chase is similar?
Otherwise, if they're talking about your sign-in password, I probably wouldn't give it to them either. If they keep persisting, perhaps you should go into a branch if there is one nearby and try to handle it there. A banker can often handle things for you, or you can at least let him/her act as the middle man.
06-18-2010 10:04 AM
UPDATE;;;;Went on-line and one of my accts. would not come up.
I had to get a stateside supervisor and finally succeeded.
Has any one had trouble with Chase? It is my first time. Scared me.
06-18-2010 10:56 AM
The only time I ever had trouble logging into Chase is when I cleared their "supercookies" (LSOs) from my box, by accident. I had intended to leave them alone.
Had to do the access code thing, where they autodial one of your telephone numbers and give you a numeric code to input; once that's done, you can log in as usual.
06-18-2010 11:48 AM
I had to talk to Citibank about something the other day and they asked me for my password. I said "huh?"
She explained that usually was your mother's maiden name.....
06-19-2010 10:35 AM - edited 06-19-2010 10:38 AM
I have the Chase Perfect Card as my everyday card and Chase Platinum that I use rarely just to keep it alive. I logged into my online account a few months ago and the Platinum was nowhere to be found. I figured it was a glitch or they closed it for non use. Either way, no big deal. I waited a couple of days and still not there. Called in to see what was going on. The rep sai they detected a fraudulant out of state charge of a $13.00 cable bill. (I wish my cable bill was $13.00) and closed the account. He asked me a few routine security questions, no password, and issued a new account number and sent a new card. Shortly after, the new account appeared online.
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