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CHASE ASKED FOR MY

Valued Contributor

CHASE ASKED FOR MY

password?  Is this right?

 

I had to call them about a chargeback and was outsourced

tp the Phillipines.  She asked for my password.  I asked to

be transferred to states which she did. 
The girl in the states said I had asked to use my password

instead of personal question.  I never did this. I don't give my

password to anyone.

 

Any ideas?  Has this happened to anyone else.  I am concerned.Smiley Sad

 

Message 1 of 7
6 REPLIES
Regular Contributor

Re: CHASE ASKED FOR MY

I know Citi uses a "password" when your trying to change certain things and for customer service. It's a password you setup when you apply for the card, and its a different password than the one you use to sign in to your account.

 

Could it be possible Chase is similar?

 

Otherwise, if they're talking about your sign-in password, I probably wouldn't give it to them either.  If they keep persisting, perhaps you should go into a branch if there is one nearby and try to handle it there.  A banker can often handle things for you, or you can at least let him/her act as the middle man.

 

Good luck.

Current Cards:
American Express Blue Cash Preferred - March 2007 - CL $10,000
Citi Forward Visa Signature - September 2009 - CL $6,500
Chase Freedom - March 2011 - CL $15,000
Chase Sapphire Preferred - May 2013 - CL $12,500
Discover It - November 2013 - $5,000
Barclay Arrival - January 2014 - $10,000
Message 2 of 7
Valued Contributor

Re: CHASE ASKED FOR MY

UPDATE;;;;Went on-line and one of my accts. would not come up.

I had to get a stateside supervisor and finally succeeded.Smiley Surprised

Has any one had trouble with Chase?  It is my first time.  Scared me.

 

Message 3 of 7
Valued Contributor

Re: CHASE ASKED FOR MY

The only time I ever had trouble logging into Chase is when I cleared their "supercookies"  (LSOs) from my box, by accident.  I had intended to leave them alone.

 

Had to do the access code thing, where they autodial one of your telephone numbers and give you a numeric code to input; once that's done, you can log in as usual.

 

 

 

Message 4 of 7
New Contributor

Re: CHASE ASKED FOR MY

I had to talk to Citibank about something the other day and they asked me for my password. I said "huh?"

 

She explained that usually was your mother's maiden name.....

 

Just FYI

"Well, here's another nice mess you've gotten me into" Ollie
Message 5 of 7
Valued Contributor

Re: CHASE ASKED FOR MY

Yes but that's not a password.  That's a personal question

that you have given them along with the answer.

 

Message 6 of 7
Regular Contributor

Re: CHASE ASKED FOR MY

I have the Chase Perfect Card as my everyday card and Chase Platinum that I use rarely just to keep it alive. I logged into my online account a few months ago and the Platinum was nowhere to be found. I figured it was a glitch or they closed it for non use. Either way, no big deal. I waited a couple of days and still not there. Called in to see what was going on. The rep sai they detected a fraudulant out of state charge of a $13.00 cable bill. (I wish my cable bill was $13.00) and closed the account. He asked me a few routine security questions, no password, and issued a new account number and sent a new card. Shortly after, the new account appeared online.Smiley Happy

Message 7 of 7