You are welcome!! Just remember to be nice, real nice, to them. When they answer the line and say: "Hello My name is Mike......" you should say: "Hi Mike!! my name is....." and start the conversation that way. I find it beneficial to remember the name of the person you are talking with and use it sparingly during your conversation, preferably right after the word thanks. That seems to strike a friendly tone with most people. I'm sure you will do well. Good Luck!!!
07/26/2007 TU-688
EQ-656
EX-649