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CHASE SAPPHIRE CUSTOMER SERVICE OUTSTANDING!!!!

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tray
Valued Contributor

CHASE SAPPHIRE CUSTOMER SERVICE OUTSTANDING!!!!

Well i recieved my chase sapphire preferred card in the mail today and to my surprise the card had mutilple scratches on the front of the card and on the back strip as well so I called customer service just to let it be reported on my account in case I needed a replacement card but the customer service rep said she is sending another card out overnight ups service and to top if off even gave me a 25,000 bonus points towards my account stating it was $25.00 this is unbelievable customer service you gotta luv it.


Starting Score: EQ 546 TU 566
Current Score: EQ 693TU 08 729 EX 08 738Need to Garden/New Accounts
Goal Score: 800
Message 1 of 22
21 REPLIES 21
LS2982
Mega Contributor

Re: CHASE SAPPHIRE CUSTOMER SERVICE OUTSTANDING!!!!


@tray wrote:

Well i recieved my chase sapphire preferred card in the mail today and to my surprise the card had mutilple scratches on the front of the card and on the back strip as well so I called customer service just to let it be reported on my account in case I needed a replacement card but the customer service rep said she is sending another card out overnight ups service and to top if off even gave me a 25,000 bonus points towards my account stating it was $25.00 this is unbelievable customer service you gotta luv it.


VERY nice!!!!!




EQ FICO 548 3/3/16
Message 2 of 22
mxp114
Valued Contributor

Re: CHASE SAPPHIRE CUSTOMER SERVICE OUTSTANDING!!!!

2,500 points = $25? Did she really give you $250 = 25,000 points? If so, that is extremely generous. Congrats.

Message 3 of 22
SwiftTone
Valued Contributor

Re: CHASE SAPPHIRE CUSTOMER SERVICE OUTSTANDING!!!!

Wow, very nice. and yes, each point is basically 1 cent so that would equal out to $250!! AWESOME!!

 

what are your CL on your other cards if I may ask.

AMEX: $25,000, CSR: $10,000, Chase Priority Club: $1,500, Freedom: $5000, Freedom Unlimited: $1000, Discover: $21,000, BoA $11,000, WF Cash Wise: $5000

EQ FICO - 753
TU FICO - 755
EX FICO(AMEX) - 766
Message 4 of 22
boomhower
Valued Contributor

Re: CHASE SAPPHIRE CUSTOMER SERVICE OUTSTANDING!!!!

Free points for nothing is always a great thing!

Message 5 of 22
SwiftTone
Valued Contributor

Re: CHASE SAPPHIRE CUSTOMER SERVICE OUTSTANDING!!!!

by the way, you make me jealous.

AMEX: $25,000, CSR: $10,000, Chase Priority Club: $1,500, Freedom: $5000, Freedom Unlimited: $1000, Discover: $21,000, BoA $11,000, WF Cash Wise: $5000

EQ FICO - 753
TU FICO - 755
EX FICO(AMEX) - 766
Message 6 of 22
adavis425
Established Contributor

Re: CHASE SAPPHIRE CUSTOMER SERVICE OUTSTANDING!!!!


@tray wrote:

Well i recieved my chase sapphire preferred card in the mail today and to my surprise the card had mutilple scratches on the front of the card and on the back strip as well so I called customer service just to let it be reported on my account in case I needed a replacement card but the customer service rep said she is sending another card out overnight ups service and to top if off even gave me a 25,000 bonus points towards my account stating it was $25.00 this is unbelievable customer service you gotta luv it.


Dang!!! You are so lucky! I am still (anxiuosly) awaiting mine. It seems to be taking forever! I was just approved last week so I know it'll be at least a week. I just can't wait to have it. And for $250, rest assured I'll be looking for scratches.  Smiley Wink

AmEx Platinum | AmEx BCP | AmEx Delta Gold | CSP | Chase Freedom | NFCU cashRewards Visa Sig | NFCU Plat MC | WM MC | Discover it | JCP


Message 7 of 22
tray
Valued Contributor

Re: CHASE SAPPHIRE CUSTOMER SERVICE OUTSTANDING!!!!

Okay fico fellow members I did a typo only 2500 = $25.00 LOL


Starting Score: EQ 546 TU 566
Current Score: EQ 693TU 08 729 EX 08 738Need to Garden/New Accounts
Goal Score: 800
Message 8 of 22
Anonymous
Not applicable

Re: CHASE SAPPHIRE CUSTOMER SERVICE OUTSTANDING!!!!


@tray wrote:

Okay fico fellow members I did a typo only 2500 = $25.00 LOL


Better than nothing. Im starting to like UR points over MR as there so flexible. 

Message 9 of 22
SwiftTone
Valued Contributor

Re: CHASE SAPPHIRE CUSTOMER SERVICE OUTSTANDING!!!!

Well that changes thing. $25 is schweet still and it still shows great customer service
AMEX: $25,000, CSR: $10,000, Chase Priority Club: $1,500, Freedom: $5000, Freedom Unlimited: $1000, Discover: $21,000, BoA $11,000, WF Cash Wise: $5000

EQ FICO - 753
TU FICO - 755
EX FICO(AMEX) - 766
Message 10 of 22
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