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Valued Contributor
Posts: 6,487
Registered: ‎01-04-2014
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Re: COMMENITY BANK VIRGIN AMERICA CARD HELP!

300.00 w/150.00 yearly? Are they that ridiculous?

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Re: COMMENITY BANK VIRGIN AMERICA CARD HELP!

Someone correct me if I'm wrong but I thought according to the card act the AF cannot be >25% of the credit limit?

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Re: COMMENITY BANK VIRGIN AMERICA CARD HELP!

I got a letter from a CLI request from comenity on my Sportsman's Guide Visa that said denied due to the account being recently opened.  No number to call.  I guess I will just wait 4 months and hit the button again.

 

I called the number today in the email I recieved acknowledging my TotalRewards application and telling me to wait 7 to 10 days.  The CSR said he could see the app but that it had not been processed yet and I should wait and call back after getting my responce. 

 

I have been unable to find a Comenity Backdoor number anywhere that will let you talk to anyone other than a normal CSR.

       
        
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Re: COMMENITY BANK VIRGIN AMERICA CARD HELP!

What you do is go to the app page and at the bottem is the cust service number for the type of card you applyed for,Call the number and they will try to help and if need be they will contact the credit dept

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Re: COMMENITY BANK VIRGIN AMERICA CARD HELP!

We'll I called and she was able to locate app and tell me a letter went out today but not rather that was the denial letter or a pin letter to call in to verify yourself before approval.

sigh

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Established Member
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Registered: ‎03-15-2007
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Re: COMMENITY BANK VIRGIN AMERICA CARD HELP!

I was initially approved for the same 300, I was told there was an error that day and everyone got that. They then upped it to 25k. 

 

The reason they declined me was too many inquires, I pointed out that it was 2 including them and they approved me after that.

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Registered: ‎01-12-2014
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Re: COMMENITY BANK VIRGIN AMERICA CARD HELP!

@creditaddict what number did you call?

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Established Contributor
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Re: COMMENITY BANK VIRGIN AMERICA CARD HELP!

I just called them and said $300.00 is not enough to pay $149.00 for a credit card..That I would need at least $15.000 or just cancel the account.I should know in a few days

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Re: COMMENITY BANK VIRGIN AMERICA CARD HELP!


sandman2435 wrote:

I just called them and said $300.00 is not enough to pay $149.00 for a credit card..That I would need at least $15.000 or just cancel the account.I should know in a few days


I've heard a few stories consistent with yours - $300 limit.  Maybe Comenity is having growing pains making the jump from store cards to airline cards?  Not a good start for Comenity and a bad reflection on Virgin America.  

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Posts: 24,767
Registered: ‎10-23-2007
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Re: COMMENITY BANK VIRGIN AMERICA CARD HELP!


tommywerdine wrote:
@creditaddict what number did you call?

855-871-9842 - you don't want to press to to visa verify... i eventually got to rep just going through system and asking when it asked why I was calling.

they will only verify the app is in system though, which the email did right after I applied so not much purpose in calling unless you got the letter already then it's either denied or you need to verify using the pin on the letter.

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