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Good Day Fellow Credit Addicts!
I just had my first CSP statement close and I have a question regarding my points summary. I booked my travel through ultimate rewards so I could earn additional points for my hotel and rental car purchases. I followed the steps in UR and booked 3 hotels and 1 week of rental car during my last statement period. UR was offering 4x points for booking through hotels.com and 2x points for rental cars through expedia. Well, my statement is only showing my general 2x points for travel expense and not the additional points I should've earned through UR. I called in to CS and they said it looks like I didn't book through UR. Which, I did in fact. The CSR said it could take up to 6 weeks for those points to hit. Has any of you season CSP card holders experienced this? I want to make sure I am earning my points correctly and not being taken advantage of. Any insight is greatly appreciated!
JK
Unfortunately, that is what I am going to do. I am just not going to book any more travel through UR until I see the points show up from my last statement. Book through UR, you do not earn your Hilton points since you are using a third party.
I had some anomalies like this before. The Chase CSR told me it can take 1-3 statements until the UR bonus points show up, which is a huge pain because it makes it hard to track what you're getting points for when there's a 3 month, seemingly random, rolling period. The CSR did a manual adjustment for me though.
I just called the # on the back of my card and the rep was more than helpful manually adding the points for me. Thanks Chase! Good way to start off!