CSP comprised, new card mailed out

[clocktick]

Hello!  Two days ago, Chase notified me and asked if an attempted charge was mine.  It was not so they cancelled my card and over-nighted me new ones.  I'm wondering on my credit report, if they'll just replace the card number or will it begin a whole "new" account?  I really like where I am and don't want it to look like a whole new card was opened up.

Thanks in advance!

[RnJ]

They will change the number but your account will probably stay the same (age, opening date, etc).  If unsure, just send them a secure message or call them.

[clocktick]

Well that's what I'm hoping for!  I've learned over the years, however, that a lot of credit card company customer service reps know very little about CR reporting.  :/

[RnJ]

That's true - but I believe your account will remain the same, just account number changed.  Let us know when you review your report next time.

[lonewolf210]

I am reallly bad about losing things and have lost cards several times including a CSP they just give you a new account number and nothing on your report changes

[Transmogrifying_Bee]

I had a similar problem with my Chase/Amazon.com card, with somebody in Australia (I live in Ohio) trying to charge $412 on my account.  Chase sent me a new card with a new account number, but everything else stayed the same (CRA's, online "tie-in" with my other Chase checking/credit accounts).

[clocktick]

Thanks, all.  I'll let you know.  I received a text that someone tried to charge $657 at a Footlocker in Virginia...I live in NY.  It was a swiped card!  I don't know how these criminals do it.  Chase sent me an envelope to return my old cards, I assume to "make sure" they're still in my possession?  Ah well, I'm glad I'm protected but wondering where the security hole was where someone could obtain my entire number!

[H4LO]

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@clocktick wrote:

Thanks, all.  I'll let you know.  I received a text that someone tried to charge $657 at a Footlocker in Virginia...I live in NY.  It was a swiped card!  I don't know how these criminals do it.  Chase sent me an envelope to return my old cards, I assume to "make sure" they're still in my possession?  Ah well, I'm glad I'm protected but wondering where the security hole was where someone could obtain my entire number!

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Or they're made of metal and don't want you hurting yourself by trying to destroy them yourself. 

[takeshi74]

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@clocktick wrote:

I'm wondering on my credit report, if they'll just replace the card number or will it begin a whole "new" account? 

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As indicated above: new number, same account.  It's typical for fraud situations like this and not just with Chase.

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@clocktick wrote:

It was a swiped card!  I don't know how these criminals do it.

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If it was swiped then they cloned it.

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@clocktick wrote:

Chase sent me an envelope to return my old cards, I assume to "make sure" they're still in my possession?

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It's because a lot of people have problems destroying the CSP.  You don't have to mail it back.  It's provided as a convenience.