I spoke to the EO about an entirely different issue 6 months ago and inquired about this also at that time, since I was on the phone with them anyway. The EO told me they did not have the ability to see nor figure out why certain people could not combine, that they could not manually combine cards for us, and that we just had to wait it out until their systems incorporated everyone.
There is no "magic fix" the EO can provide to this one, since they confirmed for me they are not able to override their system and they cannot manually combine for this type of thing. Good luck, though, OP.
It will happen eventually for everyone to be able to combine, but all we can do is wait. 
Waiting sounds like the only option, as well as patience. Sounds like there isn't much else to do until it works itself out. If they're still rolling it out and all, I guess it would be hard to expect quick and smooth results.
@morgacj2004 wrote:
In regards to Score or Be Scored stating this is a petty issue. For me it is not a petty issue and EO certainly did not think so either. I got a call back today from someone in EO retention stating that they are working on my issue and encouraged me to be patient. Stated I do qualify and could not explain why the feature is not working for me I have gone through the proper channels numerous times before contacting EO and I really take offense at your saying I am abusing EO. This is the first time I contacted them and have seldom contacted them in the past. I am well aware of the other combo thread having posted on it numerous times. Kudos to NRB525 and KDM31901. You are right they are one of the first lenders to give me credit and threatening to close access was stupid and pointless of me to say so. I should be more loyal and patient. I am simply frustrated with their rollout of this feature.
Thanks OP for updating your thread with the outcome. I appreciate it. See you around the forum!
@morgacj2004 wrote:
In regards to Score or Be Scored stating this is a petty issue. For me it is not a petty issue and EO certainly did not think so either. I got a call back today from someone in EO retention stating that they are working on my issue and encouraged me to be patient. Stated I do qualify and could not explain why the feature is not working for me I have gone through the proper channels numerous times before contacting EO and I really take offense at your saying I am abusing EO. This is the first time I contacted them and have seldom contacted them in the past. I am well aware of the other combo thread having posted on it numerous times. Kudos to NRB525 and KDM31901. You are right they are one of the first lenders to give me credit and threatening to close access was stupid and pointless of me to say so. I should be more loyal and patient. I am simply frustrated with their rollout of this feature.
+1 to all of the above.
'Kudos' for realizing that you may have over-reacted when you mentioned your possible desire to close your accounts... sometimes in 'the heat of the moment' we can say things that later on we realize doesn't represent exactly how we truly feel, or that possibly we didn't consider all the facts when the statement was made. It takes a big person to step-up and "own it", and you've done that here. 
Also, regarding the use of the EO... folks need to remember that petty, important, critical, etc. are all completely subjective. There will be some which are obvious to nearly everyone, and others such as this where opinions vary. Nobody is 'right' or 'wrong', and if the EO didn't want to deal with the issue they likely woudn't have bothered to call the OP back to begin with. It could also be argued that they are likely keeping track of the number of complaints about this 'feature', and the more people they hear from the higher they might place the priority of getting this resolved. The IT folks here on the forum will be able to vouch that IT dollars aren't infinite - even for Capital One - and no company will allocate limited funds to development on something that their customer base isn't concerned with.
One more thing about the EO; this being the internet, it's always made me scratch my head when folks try to use a notion of "the good of the whole" to discourage others from contacting an EO or other group. When it comes down to it, for better or for worse there is no 'altruism' here... most people will do what they deem is best for their needs regardless of any pleading, shaming, etc. We all have our own idea of what is 'suitable' for an EO (any EO, not just Capital One) and personally if I have a need that I feel meets that criteria, I would call God himself if I had the number... no amount of discouragement would stop me.
I'm not asking anybody to change their opinion - I actually appreciate different opinions and I've been known to change my own even - but I think it's borderline problematic when somebody mentions that he/she contacted an EO and instead of inquiring how the contact went, some are more concerned with the legitimacy of the call itself.
Just my 2¢.
