Last April, my Amex (AU) dropped off EQ. Called them to complain and was told Amex could fix the problem. Amex said they'd send an e-mail but didn't know why it had fell off. I've called Amex about 10 times since then and they claim to have sent three e-mails and a letter to EQ with no response. I even let the card post a balance, LOL!
Called Amex Credit Division (they're a lot of fun to chat with) today and was told they couldn't do any more and that I should call EQ. Called EQ and reached someone who was able to find the account in their records and that it could be reinserted if Amex called their Business Solutions Dept number. Contacted Amex again and was told they don't make phone calls.
Got annoyed and called EQ, again. New EQ person couldn't find the Amex on file and explained that credit reports change during the day, LOL! She also insisted that only Amex could have removed the account.
Anyone else ever have this issue with an Amex? I'd love the 4K limit and history since '94 added to my EQ report but the hassle is crazy.
Starting Score: 675
@drkaje wrote:Last April, my Amex (AU) dropped off EQ. Called them to complain and was told Amex could fix the problem. Amex said they'd send an e-mail but didn't know why it had fell off. I've called Amex about 10 times since then and they claim to have sent three e-mails and a letter to EQ with no response. I even let the card post a balance, LOL!
Called Amex Credit Division (they're a lot of fun to chat with) today and was told they couldn't do any more and that I should call EQ. Called EQ and reached someone who was able to find the account in their records and that it could be reinserted if Amex called their Business Solutions Dept number. Contacted Amex again and was told they don't make phone calls.
Got annoyed and called EQ, again. New EQ person couldn't find the Amex on file and explained that credit reports change during the day, LOL! She also insisted that only Amex could have removed the account.
Anyone else ever have this issue with an Amex? I'd love the 4K limit and history since '94 added to my EQ report but the hassle is crazy.
Have you spoken with AMEX executive office?? 800-297-6197
I may have tried them last year but one more call won't hurt.
Basically, the Credit division says their hands are tied. They have multiple notes on my file but haven't managed to get things set right, yet.