01-22-2013 03:09 PM
So, I called the Chase Card Services Executive Office (from the number in the sticky thread attached to this forum) in an attempt to convert my Chase Sapphire card to a Chase Freedom card because I find the 5% categories more appealing. I was told by the representative that it IS NOT possible to convert from a Sapphire to a Freedom. I asked why and she simply said that is "what the system is telling her". Hmm...okay. I thanked her for her time and then we ended the call.
Should I try to be persistent with this a little further or is this the final decision since I did speak with someone in the executive office? Is there another specific department that Chase has that specifically deals with product changes? Can I speak to somebody higher up? Just trying to see if anyone had a similar experience and has some input.
01-22-2013 04:41 PM
How old is your Sapphire?
01-22-2013 09:41 PM - edited 01-22-2013 09:41 PM
How old is your Sapphire?
I opened it in April 2012. Could that be why? Is the card too new?
01-22-2013 09:50 PM
01-22-2013 10:17 PM
I thought I remember reading awhile back and being told (although I may be wrong so don't take my word too seriously) that you could only PC from Freedom to Sapphire after you've had the card for over a year (I'm assuming you'd also need over a year to PC from Sapphire to Freedom). It came up because if you were desperate enough to get the CSP but got denied and the recon wasn't successful you could mention PCing your year-old Freedom to it instead and that would work.
I think this refers to "Freedom to CSP" (rather than plain sapphire), which is going from no AF to an AF card, and thus might come under the provisions of CARD, preventing a change for 13 months. Not sure if it also applies going from fee to no fee, but I though OP was talking about Sapphire to Freedom, which is no fee to no fee.
01-23-2013 12:38 AM
but I though OP was talking about Sapphire to Freedom, which is no fee to no fee.
Correct, this is just a plain Sapphire (not Preferred) that I would like to convert to Chase Freedom.
01-23-2013 06:39 AM
It's true that the CARD act does not allow a card to go from no-AF to AF within a year. But its very much possible that JP Morgan Chase has it's own policy regarding PC on accounts. I had to wait 1 year when I PCed my Slate to Freedom. I spoke to the Executive Office at around 4 months and told me to call back after 1 year. One the 1 year mark passed, I called the same lady and she was able to do it for me no problem.
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