Reply
Contributor
Posts: 97
Registered: ‎05-02-2012
0

Cap 1 7 day letter

Yesterday I took on Cap 1 as I see my card has transitioned from the old Orchard Bank site to the new Cap 1 logon. I have had the Orchard card since 2007, never late, current FICO 755, no baddies, etc. My orchard card is at $420 CL. As I was speaking to the CSR, I discussed my paltry limit and told them I had cards with much higher limits (e.g., Citi at 11K), how grateful I was to have had the card to rebuild my credit, etc. I told them I didn't want a HP so the CSR suggessted I use the luv button to get an increase. I signed on and got a response of "you will receive a letter in 7 days". I wasn't very happy!!!

 

What has anyone's experience been with this type of reply or should I contact the EO?

 

If anyone thinks the EO would be the answer, could you please PM me the EO number?

 

Thanks a lot in advance!

Barclay Arrival World MC 10K, Citi AAdvantage 16K, Chase Sapphire Preferred 15K, AMEX Gold Delta Skymiles 16K, Venture One 5K, Discover Direct Rewards (Cap 1) $300, Discover Direct Rewards (Cap 1) $500

Scores: EX 764 EQ 750 TU 809 MyFico 739 Last App 11/13
Established Member
Posts: 13
Registered: ‎07-20-2011
0

Re: Cap 1 7 day letter

It seems most of what I've read on here is it is due to transition. I also requested a CLI when my Orchard went over and got the letter, which posted electronically in my cap 1 account that during the transition they weren't doing increases.
Established Contributor
Posts: 522
Registered: ‎07-18-2013
0

Re: Cap 1 7 day letter

I got that message for two of my cards.  I've been with Capital One for 9 years now, so as someone else did, I contacted them through FB and they escalated my concerns.  They responded within 8 hours too.  Now I'm just waiting on the results.

Contributor
Posts: 97
Registered: ‎05-02-2012
0

Re: Cap 1 7 day letter

Thanks for the reply. I am on FB and I know this seems stupid but did you just send them a message through FB or exactly how should I do this?

 

Thanks!

Barclay Arrival World MC 10K, Citi AAdvantage 16K, Chase Sapphire Preferred 15K, AMEX Gold Delta Skymiles 16K, Venture One 5K, Discover Direct Rewards (Cap 1) $300, Discover Direct Rewards (Cap 1) $500

Scores: EX 764 EQ 750 TU 809 MyFico 739 Last App 11/13
Regular Contributor
Posts: 110
Registered: ‎04-29-2013
0

Re: Cap 1 7 day letter

I saw their email address floating around in the comments and used that successfully. You could also just message them.
Established Contributor
Posts: 522
Registered: ‎07-18-2013
0

Re: Cap 1 7 day letter

[ Edited ]

seat3a wrote:

Thanks for the reply. I am on FB and I know this seems stupid but did you just send them a message through FB or exactly how should I do this?

 

Thanks!


At the top of my letter, I put my legal name, address and phone number since I use a different last name on FB.  I didn't include personal account numbers or anything like that.  I did this via the messaging feature.

 

I politely begged for an increase on all 3 of my accounts, but specifically my 9 year old account.  I don't have my current CR's, but I just got approved for a Chase Sapphire at 5K, so I don't think it's that bad.  I also asked for the AF's to be waived and rewards for the 2 accounts that don't have it.

 

I told them why I felt I deserved an increase..on time payments, good credit history, the fact that $500 isn't much to use.  I just added whatever I thought would help my case.  In reading all the posts on here, I got some good ideas of what I thought would be good to write as long as my situation matched it.  I also let them know that I did use the CLI feature and my income info was updated through their website.  I didn't make a specific increase request though...thinking back, I should have.

 

I did this around midnight or 2am and at 8:55am est I had a response that my concerns had been escalated.  Before I did that, I had used the CLI button for two accounts but got the 7-10 msg.  Now, I logged in and see the oldest account was increased by $500, but out of a $1,000 CL, only $500 is available....have no idea if it came from the button or FB.  I also don't know why it says only $500 is available.

 

Someone graciously pm'd me the EO e-mail address, but since I did FB, I didn't use it.  I'll update if they contact me or I get anymore information.

 

Edited for errors.

Contributor
Posts: 97
Registered: ‎05-02-2012
0

Re: Cap 1 7 day letter

Thank you SO much for taking the time to write all the steps you went through!

 

As a backup, could someone PM me the EO phone number.

 

Thanks again!!!

Barclay Arrival World MC 10K, Citi AAdvantage 16K, Chase Sapphire Preferred 15K, AMEX Gold Delta Skymiles 16K, Venture One 5K, Discover Direct Rewards (Cap 1) $300, Discover Direct Rewards (Cap 1) $500

Scores: EX 764 EQ 750 TU 809 MyFico 739 Last App 11/13
Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.