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Cap 1 PC - Online chat, no EO needed!!!

Valued Contributor

Cap 1 PC - Online chat, no EO needed!!!

I logged into Capital One today to cancel my Spark card and decided to try to PC it one last time.  Clicked on the "Modify Your Features" to get the "There are no offers available at this time"

 

I clicked on the "Chat Now" button to go ahead and cancel it, told the agent I either needed it changed to a Rewards Card or to cancel it.  I was VERY surprised when he said "There is an offer on your account to switch to a Cash or Miles card, would you be interested in one of those?"

 

Now I have Prime Rewards to go with the Prime limit from Cap 1! 

 

I really do have a Love-Hate relationship with them!!

Starting a whole new chapter
Message 1 of 15
14 REPLIES
New Contributor

Re: Cap 1 PC - Online chat, no EO needed!!!

They actually added a button you can press to check your status to see if you are eligible as well! Smiley Happy

 

Its under "manage my features".

09/2013: TU FICO 692, EQ FICO 698, EX PLUS 709. No apps until December 2014!
Freedom: $1500 Cap1 Plat: $2000 Cap1 Cash: $1500 Barclays: $4000 Walmart: $2700 GE Luxury: $4800 Jared: $1500 Davids Bridal: $1500
Message 2 of 15
Valued Contributor

Re: Cap 1 PC - Online chat, no EO needed!!!


heathuhhhhwebbbb wrote:

They actually added a button you can press to check your status to see if you are eligible as well! Smiley Happy

 

Its under "manage my features".


It tried that first and it told me I wasn't eligible for anything. 

Starting a whole new chapter
Message 3 of 15
Established Contributor

Re: Cap 1 PC - Online chat, no EO needed!!!


heathuhhhhwebbbb wrote:

They actually added a button you can press to check your status to see if you are eligible as well! Smiley Happy

 

Its under "manage my features".


its called the capitla one monkey button...been there for years and it almost never has any offer for ANYTHING for ANYONE...lol

$1200 $1250 $4250 NPSL $5300 $1350 $3000

$6050 $5000 $10500 $2416 $6500 $3000
Message 4 of 15
Established Contributor

Re: Cap 1 PC - Online chat, no EO needed!!!

You should throw a party because PCing a Cap One card is almost impossible.  It's as rare as someone escaping from the "Friend Zone".  Congratulations! :-P


Starting Score: TU: 566
Current Score: TU: 741 (Discover FICO); EQ: 755 (MyFico) EX: 774 (FAKO)
Goal Score: 800

Take the FICO Fitness Challenge
Message 5 of 15
New Contributor

Re: Cap 1 PC - Online chat, no EO needed!!!

I actually got a CLI from them today.  I think their in a better mood nowadays. 

09/2013: TU FICO 692, EQ FICO 698, EX PLUS 709. No apps until December 2014!
Freedom: $1500 Cap1 Plat: $2000 Cap1 Cash: $1500 Barclays: $4000 Walmart: $2700 GE Luxury: $4800 Jared: $1500 Davids Bridal: $1500
Message 6 of 15
Super Contributor

Re: Cap 1 PC - Online chat, no EO needed!!!

I used the chat now for my PC too. Manage features had no offers when i did mine.
Message 7 of 15
Established Contributor

Re: Cap 1 PC - Online chat, no EO needed!!!

Did they pull your credit for it?


Starting Score: TU: 566
Current Score: TU: 741 (Discover FICO); EQ: 755 (MyFico) EX: 774 (FAKO)
Goal Score: 800

Take the FICO Fitness Challenge
Message 8 of 15
New Contributor

Re: Cap 1 PC - Online chat, no EO needed!!!

What did you have and what did you PC to?

09/2013: TU FICO 692, EQ FICO 698, EX PLUS 709. No apps until December 2014!
Freedom: $1500 Cap1 Plat: $2000 Cap1 Cash: $1500 Barclays: $4000 Walmart: $2700 GE Luxury: $4800 Jared: $1500 Davids Bridal: $1500
Message 9 of 15
Valued Contributor

Re: Cap 1 PC - Online chat, no EO needed!!!

No credit pull. 

 

I had the Classic Platinum Business Visa and switched to the Spark Miles Business card.  About 6 weeks ago I emailed that executive office and my crappy little $750 credit line was increased to $10,000 (which matches about 3 other lines I have) but they would not PC the card to anything with rewards.  Now I get 2 miles for every $1 spent.

Starting a whole new chapter
Message 10 of 15