@montanadem wrote:
I finally spoke to Suzy in Texas after being transferred to several other countries and they made no apologies about the increase of interest rate. Mine went from 3.9 to 13.9 overnite, well starting end of April. So here is the executive offices for Cap One and I was surprised to find them in SLC, UT. Cap One, PO Box 30285, SLC, UT 84130-0285. I asked Suzy if I charged $4.50 every month and paid off $4.50 each month if they could close my account and she said no. I asked her how much she thought it would cost her to keep my account open each month between billing, postage, tracking and the auto updates on my fico and she figured about $20.00 so I figure we will play this game until I get my interest rate back. I cannot vocalize how angry I am that I have been a good payer with a high fico and it means nothing at all. Hey, to quote Suzy at Cap One, that's just the way it is.
I am sorry, but Suzy is just working a job trying to pay her bills as people who make much more money then her make such decisions.
And if you think it truly cost them $20.00 to service your account monthly I am sorry as well.
not trying to be confrontational, but your data is just data, electrons. And your account info gets uploaded to the bureaus in regular dumps. CAP1 probably pays a blanket rate that brings your individual cost per upload/bureau to be fractions of pennies. (Assuming no problems or disputes)
Billing/Printing and postage is probably the most significant cost, but since any advertising insert or blurb in the mix helps defray the cost of the transaction (believe me some department gets billed to be blurbed) and the fact that CAP1 pays for standard postage- real cost on that a month is less then 50 cents.
You are hurting the environment more then CAP1 in killing trees- but also helping keep the USPS in business.
Real cost to CAP1 assuming no disputes or phone calls talking to a person or emails that have to be reponded to? Well under a dollar. And that's a cost of doing business that goes against their "profit" so to speak.
If they lost 20.00 a month on you thats 240 a year!!!! If you hit them for 240 a year they would quickly cancel that account.
