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Yes, I called their Personal Account Specialists at 877-513-9959 and was super-polite and said Happy Holidays and all that jazz before requesting to have my Annual Fee waived. You've had yours a good while, so you can slide it in there as being a customer x-number of years, etc. If that doesn't work, then ask if the Escalation Account Supervisors would have more authority in granting this type of request -- then, they'll transfer you. It's pretty easy with the first call.
Hey why not try it. It couldn't hurt. Saving money is better than nothing!