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Regular Contributor
Posts: 174
Registered: ‎06-21-2012
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Cap1 CLI now SP?

Just got out of a chat with Cap1 and they informed me that a CLI request is soft pull only. I thought they were 100% HP before; maybe they are finally starting to like their customers a little more Smiley Tongue

 


 

Ex 752 (Amex) Tu 758 (Walmart) Eq 703
Goal: 750+ on all
Current Cards: Cap1 Cash Back; Chase Freedom; Chase Amazon; Citi Thank You; Citi Forward; Discover iT; Amex Zync; GE WalMart; BoA 3-2-1
Senior Contributor
Posts: 3,322
Registered: ‎05-05-2011
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Re: Cap1 CLI now SP?


cmthomas06 wrote:

Just got out of a chat with Cap1 and they informed me that a CLI request is soft pull only. I thought they were 100% HP before; maybe they are finally starting to like their customers a little more Smiley Tongue

 


 


I'd take that with a mountain of salt! Cap 1 CSRs are notoriously known for giving erroneous and conflicting information. I speak from personal experience, in addition to the numerous posts of others' experiences.

 

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EQ FICO 750 | TU FICO 761 (Walmart) | EX FAKO 767 | Goal: 800+

Edits, funky spacing and spelling due to my iPad not getting along with the forum editor!

Established Contributor
Posts: 932
Registered: ‎06-12-2012
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Re: Cap1 CLI now SP?

It's true. They would 3 CRA HP for CLI back a few months ago. My recent (last week) CLI request was a SP. Of course it was denied as usual - but SP nonetheless.

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Regular Contributor
Posts: 174
Registered: ‎06-21-2012
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Re: Cap1 CLI now SP?


bichonmom wrote:

cmthomas06 wrote:

Just got out of a chat with Cap1 and they informed me that a CLI request is soft pull only. I thought they were 100% HP before; maybe they are finally starting to like their customers a little more Smiley Tongue

 


 


I'd take that with a mountain of salt! Cap 1 CSRs are notoriously known for giving erroneous and conflicting information. I speak from personal experience, in addition to the numerous posts of others' experiences.

 


I was thinking the same exact thing! Thats why I was a little shocked when they told me. I saved the chat so if it did end up being a HP they would remove it since I was told otherwise. 

Ex 752 (Amex) Tu 758 (Walmart) Eq 703
Goal: 750+ on all
Current Cards: Cap1 Cash Back; Chase Freedom; Chase Amazon; Citi Thank You; Citi Forward; Discover iT; Amex Zync; GE WalMart; BoA 3-2-1
Established Contributor
Posts: 634
Registered: ‎07-29-2010
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Re: Cap1 CLI now SP?

As far as I know, Capital One's CLI have always been SP.

 

I know that I've never in my 5 years of business with them had a HP for a CLI, but that might have changed for a brief period.

Discover IT $25K | FNBO Visa $25K | Citi Forward (grandfathered 5x Restaurants!) $14.5K | US Bank Cash+ Visa Sig $15K | Priceline/Barclays $15K | Chase Freedom $10.5K | Amazon/Chase Visa Sig $8.3k | Southwest Premier $7.8K | BoA Cash Rewards 1-2-3 Sig $7.5K | Fidelity AMEX $7K | Citi Double Cash $6.5K | BoA Cash Rewards 1-2-3 Sig $7.5K | Sallie Mae World MC/Barclays $5K | Capital One Cash Rewards $5K | Commerce Bank $5K | WF Cash Back Visa $3.6K | Younkers/Comenity $2.4K | AMEX BCE $3K | Target $1K | EX FICO (from AMEX): 762, TU08 FICO (from Discover): 763, AAoA: 4.3 years
Regular Contributor
Posts: 174
Registered: ‎06-21-2012
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Re: Cap1 CLI now SP?


andre181 wrote:

As far as I know, Capital One's CLI have always been SP.

 

I know that I've never in my 5 years of business with them had a HP for a CLI, but that might have changed for a brief period.


They may have different requirements for different cards? I started with a builder and was upgraded to the Cash card. It was a HP when I requested a CLI back in January. IDK.... Cap1 is rather strange. 

Ex 752 (Amex) Tu 758 (Walmart) Eq 703
Goal: 750+ on all
Current Cards: Cap1 Cash Back; Chase Freedom; Chase Amazon; Citi Thank You; Citi Forward; Discover iT; Amex Zync; GE WalMart; BoA 3-2-1
Super Contributor
Posts: 6,670
Registered: ‎04-07-2008
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Re: Cap1 CLI now SP?

I think they have always been SP since I have requested CLI on my card since I've had it now for 4 years and never got a HP. Of course I have always been denied a CLI but that's another story in itself.




Contributor
Posts: 101
Registered: ‎07-30-2010
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Re: Cap1 CLI now SP?

What builder did you get? I was looking to move my builder up to Cash Rewards but I heard they will not do it without a HP?



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Super Contributor
Posts: 6,670
Registered: ‎04-07-2008
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Re: Cap1 CLI now SP?


ssghandless wrote:

What builder did you get? I was looking to move my builder up to Cash Rewards but I heard they will not do it without a HP?


I have the regular platinum with no rewards but an APR around 9.69 % I beleive, I have to check it.

 

I wanted to get the Green cash reward but was told on numerous occasions that it cannot be PC'ed.




Valued Contributor
Posts: 2,658
Registered: ‎06-05-2008
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Re: Cap1 CLI now SP?


cmthomas06 wrote:

Just got out of a chat with Cap1 and they informed me that a CLI request is soft pull only. I thought they were 100% HP before; maybe they are finally starting to like their customers a little more Smiley Tongue

 


 


Looks like what you said is technically correct, but I'd love to hear from anyone who actually got the increase with the soft pull.  Looks like I'll be calling backdoor recon soon.  Here's how my "chat" went:


 

 

Hi and welcome to our Capital One chat service! One of our Account Specialists will be right with you. Your chat may be monitored and recorded.

You are now chatting with Ruben

Ruben: Thank you for visiting Capital One. I'd be happy to help you with your account questions. Whom do I have the pleasure of chatting with today?
you: This is P
Ruben: Hello P.
Ruben: How may I assist you today?
you: I understand that Capital One is able to consider requests for credit limit increases with a soft pull, not resulting in a hard inquiry on credit report. Is this true?
Ruben: Yes, you are correct.
you: I would like to request a credit limit increase on my account ending in ****.
Ruben: Sure.
Ruben: Let me explain you about that.
Ruben: At unspecified times throughout the year, we periodically review accounts.
Ruben: Various factors, including keeping your account in good standing, are taken into account during this review.
Ruben: If you are approved for this increase, you will see it on your statement.
Ruben: However, if you wish I can go ahead and make a request for the credit limit increase in your account.
you: Great, please do make the request. Thanks.
Ruben: Let me pull up the account and check that for you.
Ruben: In order to access your account, please provide your name (exactly as it appears on your credit card), zip code, date of birth and last four digits of your Social Security number.
you: P ********
Ruben: I'd be happy to submit the request for a credit limit increase for you.
Ruben: One moment please while I review your account.
you: Thanks, standing by.
Ruben: You're welcome.
Ruben: P, I have submitted the request however your account is not eligible for a customer-initiated increase for today. Although we do not have an offer at this time, this does not mean that an offer may not become available in the future. We always try to find the best for our customers and I do know our company does a great job proactively reviewing accounts for better offers.
Ruben: You will receive a letter confirming this decision with the specific reason for this determination within 7-10 business days. Please continue to watch your statements to see if you are granted an approval through our reviews.
you: Thanks
Ruben: You're welcome.
Ruben: Is there anything else I can help you with today?
you: thats it, thanks
Ruben: You're welcome.
Ruben: If you need any assistance in future, please do not hesitate to contact us.
Ruben: Take care.
Ruben: Bye.

 

 

 

 

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