Cap1 EO on FB

[Skye12329]

So i am currently talking with Cap1 on FB and i was wondering instead of calling when you request for them to call you. Do they usually just reply in the FB chat? Because currently thats what is going on with me. I requested to be called and instead now we have a conversation going it seems like. 

[Anonymous]

I just reached our recently about getting a CLI on a card I haven't used in years, and they responded quickly but asked for my name and zip code then called me the next day. Maybe it depends on what you are inquiring about, whether its sensitive/in depth info or not. 

[Skye12329]

Oh ok, yeah currently trying to get a CLI i gave my name and phone number and the reason for the increase. They had just asked me for my zip code. My next question is when they called did they ask how much you were requesting or no?

[hahayepyep]

Went through this a little bit ago.  I had several back-and-forth FB messages with them clarifying my request/making counter offers.  Once we settled on something I could live with, they called and made it all official.

[Anonymous]

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@Skye12329 wrote:
Oh ok, yeah currently trying to get a CLI i gave my name and phone number and the reason for the increase. They had just asked me for my zip code. My next question is when they called did they ask how much you were requesting or no?

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Sure did, they asked me the standard questions (employed, income, etc) and then asked what limit I'm looking for and if I would be willing to take less. Found out 1-2 days later. If you tried the luv bottom that is automated underwriting, doing it this way send the request for manual review. I didn't get what I wanted, but considering I haven't used the card in 5 years I was happy with it.