I have a Cap1 QS1 card w/ $300 limit that hasn't budged since it converted from HSBC years ago. No matter how many CLIs I request through the website, or through chat, or calling Customer Service, all I get is a "no" of some sort.
So I tried online chatting again yesterday asking if I could convert QS1 to QS...nope, account not eligible. While I'm on chat, I log in and request an increase for my other 2 non QS Cap1 cards and instantly get approved for an additional $1k on both bringing them to $4k and $2.5k. Still no love on the QS1 though...all while chatting online! I asked to convert one of my other Cap1 cards to QS1 and they said okay and did it right there.
Looks like I will just close my $300 QS1 before AF hits even though its 5+ years old. I really want a cash rewards card because I started using one high limit card for all my daily purchases and then paying the balance each month. Discover it Student said yes to me on Sunday for $500 so maybe I can convert and up my CL with them one day after graduation.
I was thinking about trying the Facebook or EO contact route but maybe trying a backdoor number today first to see if I get any movement there, but if these last options don't work, I guess I will have to close this little guy. Can anyone suggest or PM me an appropriate backdoor number for this issue?
Starting Score (January 2013): 537
The route to go is the EO, the backdoor isnt going to get you what you are after. The address to use is in the first listing
Let me Google that for you http://bit.ly/1g0P1zO
Thanks for all the replies guys! I didn't bother with the backdoor number as I couldn't find a reliable number and a lot of YMMV scenarios. I went the EO route and sent the standard request. If I don't get any great response, I will just close the account. Oh yeah, I just got approved for Amazon rewards today too, $3k limit...that will make it easier to close out the QS1.
I did ask about the QS conversion but they said not eligible but my AF was pretty low ($19) so I figure I can deal with the QS1 for awhile then ask for a conversion in 6 months. This was originally an HSBC rebuilder card and one of the first I qualified for after clearing off COs and baddies so I guess there is some nostalgic attachment to it.
That "let me google that for you" link is fantastic! I need to send that kind of link to my whole family when they ask where to find stuff online.
UPDATE: So I tried the EO route and sent off an email explaining my situation to the Fairbank's email on March 9 and I attached a copy of the chat conversation in hopes that it would attract some attention but I didn't really expect any type of communication back.
This afternoon, someone from Capital One called me and wanted to talk to me about what was going on and clarify what I had written in the email. I explained that I wasn't particularly pleased with the inadequate CL and that I thought a $39 AF was inappropriate for a $300 CL. The rep said she would put in an inquiry as to why I wasn't able to get a CLI and would also see if I could get my AF reduced. She didn't guarantee anything but she did say to expect some type of communication in a few days, whether it be another phone call or a document or notification online. She asked me what CL I would like and I told her $3k, but she also asked if I would consider a lower counter offer from them (I said yes).
I'm happy that they were able to at least reach out to me and I was able to explain my frustrations, and I did reiterate that I would be closing the account if I couldn't get a CLI. The rep was super nice and friendly and I guess I can't really complain about any other part of that call.
I will update in the next few days the good or bad news that I get as a result of this EO. Thanks for everyones' replies!