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Cap1 won't update CR??

Cap1 won't update CR??

My Furniture Row by Cap1 is paid off, but I talked with a representative yesterday and she told me that I won't get a January statement online

since I paid off my balance. Is this usual? To not get a statement or some document verifying I paid off the balance?


Only reason I'm asking is because I'm wondering when it's going to update on my CR's? It was at a 580 balance before the 4th, and

the statements usually cut at the 16th or 17th, which is today. Should I wait to see if they update?

From what she was telling me, it didn't sound they would be giving me anything to see that I've paid off the balance.

Established Contributor

Re: Cap1 won't update CR??

the last few months i had my cap1 every statement balance was zero, but it continued to update on my credit reports. got an online statement every month too.

EQ-736(08/14) TU-752(09/14)
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Valued Contributor

Re: Cap1 won't update CR??

It's not strange to not be sent a statement with a $0 balance, I'm just surprised you wouldn't get one with your final payment on it.

  • Current: EQ FICO 706, TU FICO 701, EX FICO 706 | Starting Score: 525 (05/2012)
  • Starting total revolving credit: $1100 | Current total revolving credit: $36,700
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Re: Cap1 won't update CR??

Well back last December, I see my statements were cutting on the 19th, and then mid year 2012 they started cutting the 15th or 16th, so I may just wait two more days and see if I receive a statement.

I'm really wanting to apply for a Chase Freedom offer I have and was wanting my zero balance to update on my report.