cancel
Showing results for 
Search instead for 
Did you mean: 

CapOne call

tag
Imhotrodcrazy
Valued Contributor

CapOne call

I am a new CapOne customer,  ( Venture ),  and today I called to find out when my due date and statement date was on my card.  What impressed me most about the call,  and this is the first time this has happened to me with any ccc,  is that when the lady answered,  she not only stated her name but where she was calling from,  (  Tampa, Fl ).  I wish all of the reps from all of the ccc would do this.  Maybe other companies do this,  but I have never experienced this.  Kudos to CapOne on doing this. 

FICO 08
TU 842 12/8/18
EX 840 12/29/18
EQ 842 12/8/18
(NASA 30K) ( Amex 44k ) ( Freedom 10.6K ) ( US Bank Cash+ 20k, LOC 15k ) Winners never quit, and quitters never win
last app 2/15
Message 1 of 39
38 REPLIES 38
CreditCuriosity
Moderator Emeritus

Re: CapOne call


@Imhotrodcrazy wrote:

I am a new CapOne customer,  ( Venture ),  and today I called to find out when my due date and statement date was on my card.  What impressed me most about the call,  and this is the first time this has happened to me with any ccc,  is that when the lady answered,  she not only stated her name but where she was calling from,  (  Tampa, Fl ).  I wish all of the reps from all of the ccc would do this.  Maybe other companies do this,  but I have never experienced this.  Kudos to CapOne on doing this. 


This is not normal for their CSR to be US Based... Maybe they are trying to turn over a new leaf??  I always use my CSP # when I gotta deal with Chase or Amex Chat w/Amex or can get Us Based with barclay's as well usually.. Never had such luck with Cap1 other then when I call the EO #.  Wish all cards would be US Based CS, would be wiling to pay a small AF for this as the aggrevation of taking to someone over seas is to much for me to deal with with the communcation barrier.

Message 2 of 39
Anonymous
Not applicable

Re: CapOne call


@Imhotrodcrazy wrote:

I am a new CapOne customer,  ( Venture ),  and today I called to find out when my due date and statement date was on my card.  What impressed me most about the call,  and this is the first time this has happened to me with any ccc,  is that when the lady answered,  she not only stated her name but where she was calling from,  (  Tampa, Fl ).  I wish all of the reps from all of the ccc would do this.  Maybe other companies do this,  but I have never experienced this.  Kudos to CapOne on doing this. 


My guess is they are testing the waters with this by clearly stating they are calling from the US to see what customers think of this. If this is true that may mean they will be switching some of their CS to the US which would be great because, as it is, I love everything about Cap One except for their CS. Maybe they are moving some of their marketing budget into CS now Smiley Very Happy?

Message 3 of 39
Imhotrodcrazy
Valued Contributor

Re: CapOne call


@CreditCuriousity wrote:

@Imhotrodcrazy wrote:

I am a new CapOne customer,  ( Venture ),  and today I called to find out when my due date and statement date was on my card.  What impressed me most about the call,  and this is the first time this has happened to me with any ccc,  is that when the lady answered,  she not only stated her name but where she was calling from,  (  Tampa, Fl ).  I wish all of the reps from all of the ccc would do this.  Maybe other companies do this,  but I have never experienced this.  Kudos to CapOne on doing this. 


This is not normal for their CSR to be US Based... Maybe they are trying to turn over a new leaf??  I always use my CSP # when I gotta deal with Chase or Amex Chat w/Amex or can get Us Based with barclay's as well usually.. Never had such luck with Cap1 other then when I call the EO #.  Wish all cards would be US Based CS, would be wiling to pay a small AF for this as the aggrevation of taking to someone over seas is to much for me to deal with with the communcation barrier.


Well,  I guess I got lucky then.  It certainly was a pleasant surprise and I had a great conversation  with the lady.  On my other card calls,  If I get overseas reps I just hang up,  I refuse to go through that aggravation.

FICO 08
TU 842 12/8/18
EX 840 12/29/18
EQ 842 12/8/18
(NASA 30K) ( Amex 44k ) ( Freedom 10.6K ) ( US Bank Cash+ 20k, LOC 15k ) Winners never quit, and quitters never win
last app 2/15
Message 4 of 39
CreditCuriosity
Moderator Emeritus

Re: CapOne call


@Anonymous wrote:

@Imhotrodcrazy wrote:

I am a new CapOne customer,  ( Venture ),  and today I called to find out when my due date and statement date was on my card.  What impressed me most about the call,  and this is the first time this has happened to me with any ccc,  is that when the lady answered,  she not only stated her name but where she was calling from,  (  Tampa, Fl ).  I wish all of the reps from all of the ccc would do this.  Maybe other companies do this,  but I have never experienced this.  Kudos to CapOne on doing this. 


My guess is they are testing the waters with this by clearly stating they are calling from the US to see what customers think of this. If this is true that may mean they will be switching some of their CS to the US which would be great because, as it is, I love everything about Cap One except for their CS. Maybe they are moving some of their marketing budget into CS now Smiley Very Happy?


Dump Samuel and I would actually consider applying for a Venture in the future along with of course US based customer service.  If the two Cap1's I have weren't my oldest cards they would of been gone awhile ago, still thinking about axing them though and getting the reguar Venture, but see dumping Samuel and US based CSR's.  Anytimes actors get involed in politics its a bad move.

Message 5 of 39
CreditCuriosity
Moderator Emeritus

Re: CapOne call


@Imhotrodcrazy wrote:

@CreditCuriousity wrote:

@Imhotrodcrazy wrote:

I am a new CapOne customer,  ( Venture ),  and today I called to find out when my due date and statement date was on my card.  What impressed me most about the call,  and this is the first time this has happened to me with any ccc,  is that when the lady answered,  she not only stated her name but where she was calling from,  (  Tampa, Fl ).  I wish all of the reps from all of the ccc would do this.  Maybe other companies do this,  but I have never experienced this.  Kudos to CapOne on doing this. 


This is not normal for their CSR to be US Based... Maybe they are trying to turn over a new leaf??  I always use my CSP # when I gotta deal with Chase or Amex Chat w/Amex or can get Us Based with barclay's as well usually.. Never had such luck with Cap1 other then when I call the EO #.  Wish all cards would be US Based CS, would be wiling to pay a small AF for this as the aggrevation of taking to someone over seas is to much for me to deal with with the communcation barrier.


Well,  I guess I got lucky then.  It certainly was a pleasant surprise and I had a great conversation  with the lady.  On my other card calls,  If I get overseas reps I just hang up,  I refuse to go through that aggravation.


Call again and see if it is another Us Based Rep.. For MyFico research and just hang up either way and report back.

Message 6 of 39
Imhotrodcrazy
Valued Contributor

Re: CapOne call


@Anonymous wrote:

@Imhotrodcrazy wrote:

I am a new CapOne customer,  ( Venture ),  and today I called to find out when my due date and statement date was on my card.  What impressed me most about the call,  and this is the first time this has happened to me with any ccc,  is that when the lady answered,  she not only stated her name but where she was calling from,  (  Tampa, Fl ).  I wish all of the reps from all of the ccc would do this.  Maybe other companies do this,  but I have never experienced this.  Kudos to CapOne on doing this. 


My guess is they are testing the waters with this by clearly stating they are calling from the US to see what customers think of this. If this is true that may mean they will be switching some of their CS to the US which would be great because, as it is, I love everything about Cap One except for their CS. Maybe they are moving some of their marketing budget into CS now Smiley Very Happy?


lets hope they will change to all US based reps.  I mean really,  at my age,  I am not going to learn 20 different languages.  Smiley Very Happy

FICO 08
TU 842 12/8/18
EX 840 12/29/18
EQ 842 12/8/18
(NASA 30K) ( Amex 44k ) ( Freedom 10.6K ) ( US Bank Cash+ 20k, LOC 15k ) Winners never quit, and quitters never win
last app 2/15
Message 7 of 39
Anonymous
Not applicable

Re: CapOne call


@CreditCuriousity wrote:

@Anonymous wrote:

@Imhotrodcrazy wrote:

I am a new CapOne customer,  ( Venture ),  and today I called to find out when my due date and statement date was on my card.  What impressed me most about the call,  and this is the first time this has happened to me with any ccc,  is that when the lady answered,  she not only stated her name but where she was calling from,  (  Tampa, Fl ).  I wish all of the reps from all of the ccc would do this.  Maybe other companies do this,  but I have never experienced this.  Kudos to CapOne on doing this. 


My guess is they are testing the waters with this by clearly stating they are calling from the US to see what customers think of this. If this is true that may mean they will be switching some of their CS to the US which would be great because, as it is, I love everything about Cap One except for their CS. Maybe they are moving some of their marketing budget into CS now Smiley Very Happy?


Dump Samuel and I would actually consider applying for a Venture in the future along with of course US based customer service.  If the two Cap1's I have weren't my oldest cards they would of been gone awhile ago, still thinking about axing them though and getting the reguar Venture, but see dumping Samiel and US based CSR's.


I just like Cap One because they are easy. Their rewards are completely straighforward (no hidden tactics), rewards redemption is easy and no minimums on any cards that I know of, their wallet app is good, etc. If they just fixed their CS and chilled out with the marketing they would be my favorite lender. 

Message 8 of 39
Anonymous
Not applicable

Re: CapOne call


@Imhotrodcrazy wrote:

I am a new CapOne customer,  ( Venture ),  and today I called to find out when my due date and statement date was on my card.  What impressed me most about the call,  and this is the first time this has happened to me with any ccc,  is that when the lady answered,  she not only stated her name but where she was calling from,  (  Tampa, Fl ).  I wish all of the reps from all of the ccc would do this.  Maybe other companies do this,  but I have never experienced this.  Kudos to CapOne on doing this. 


When you call during the day as I have done for my Venture, I always get someone from FL and in the U.S.  I think it has been like this for a while.

Message 9 of 39
CreditCuriosity
Moderator Emeritus

Re: CapOne call

Agree actually QS rewards are the easiest in the business to redeem..  Still the CSR Smiley Sad...  Hope this is a change for their prime cards or even sub-prime...  Probaby a pilot program.

Message 10 of 39
Advertiser Disclosure: The offers that appear on this site are from third party advertisers from whom FICO receives compensation.