@nicemann wrote:So last Sunday I chatted online via secure chat with a rep on my account asking for a CLI. I have had my Venture card for about 2 years and never had a CLI. After getting my information he came back and said it was not approved. Of course he was just doing his job so I saved the chat to a PDF and emailed it to the CEO explaining why I would not be renewing my card next year. Was very pleasant about it just being honest why I would not pay their fee anymore. That they are my only card with a AF and most of my other accounts have a higher CL. I did receive a call from their Executive Office on Tuesday asking what kind of CL I was looking for. I told him $25,000 would be more in line with my other cards but I would take something lower if it was reasonable. He once again took my information and said I would hear back within 48 hours. He called me back on Thursday letting me know they could double my CL to $15,000 and then would refund the AF ($59) I just paid a month ago. Also somehow he was able to take the AF off my account all together so in the future I would never be charged an annual fee.
Couldn't ask for more then that. I am more then happy to take double miles on all purchases and not have to pay fees for it. I won't be leaving Capital One anytime soon and they will remain my primary card for everyday purchases. I appreciate the advice reading over the forums on sending an email. I don't expect that kind of response.
CONGRATS!!!! 
@LS2982 wrote:
@nicemann wrote:So last Sunday I chatted online via secure chat with a rep on my account asking for a CLI. I have had my Venture card for about 2 years and never had a CLI. After getting my information he came back and said it was not approved. Of course he was just doing his job so I saved the chat to a PDF and emailed it to the CEO explaining why I would not be renewing my card next year. Was very pleasant about it just being honest why I would not pay their fee anymore. That they are my only card with a AF and most of my other accounts have a higher CL. I did receive a call from their Executive Office on Tuesday asking what kind of CL I was looking for. I told him $25,000 would be more in line with my other cards but I would take something lower if it was reasonable. He once again took my information and said I would hear back within 48 hours. He called me back on Thursday letting me know they could double my CL to $15,000 and then would refund the AF ($59) I just paid a month ago. Also somehow he was able to take the AF off my account all together so in the future I would never be charged an annual fee.
Couldn't ask for more then that. I am more then happy to take double miles on all purchases and not have to pay fees for it. I won't be leaving Capital One anytime soon and they will remain my primary card for everyday purchases. I appreciate the advice reading over the forums on sending an email. I don't expect that kind of response.
CONGRATS!!!!
Thanks! Been on here for years and I have learned a lot on here.
Very nicely done...congrats!
Awesome job.
Congrats!!
