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Capital One Cash Reward Card – Denied – Refuse to Say why!

Established Member

Capital One Cash Reward Card – Denied – Refuse to Say why!

 

Greetings…as an existing account holder of their Platinum card since 2007..I called the service company and spent 20 minutes doing an over-the-phone application for a new card. I had no specific card in mind. The rep recommended their Cash reward card..based on some general questions about my credit history prior to pulling the report. (The call took so long because he just had to read all their “disclosures”). So, he processes it and it was denied, and then informed me to wait for the letter to see why. I immediately called recon…which was no help at all...because they could not see the reason for decline? I waited two days and called again this morning…they still don’t know why…same answer wait for letter.  How can they NOT know?  Has anyone found a way around this?  I am determined..now..to right this injustice! Help me!

 

 

Thxs

" Whether you THINK YOU CAN, or whether you THINK YOU CAN'T, YOUR'RE RIGHT. (Henry Ford)

EQ (745) 12/10/11, TU (734) 12/10/11, EX (729) 12/10/11

Message 1 of 37
36 REPLIES
Frequent Contributor

Re: Capital One Cash Reward Card – Denied – Refuse to Say why!

I am only going to be frank with you...there was no injustice being served here.  I app for Barclay NFL card and even recon.  They wouldn't even budge.  I recon Chase, 3times (for the Marriott card) they said no.  However, AMEX Zync, Citi, Cap1, and Discover all approved me.  I just took my business elsewhere.  I know you really want this card, however, app for other companies.  They don't have to explain their reasons.  As for backdoor numbers, be lucky you came to this website because not everybody would know how to do a recon.  most would just say, oh well and move on.  Many here recon and had decisions overturned, others didn't, but we moved on, to bigger and better cards...Smiley Happy


5/30/15 EQ 596; TU 605; EX 580.
10/17/16 EQ 632; TU 656; EX 647
Message 2 of 37
Established Contributor

Re: Capital One Cash Reward Card – Denied – Refuse to Say why!

birjest:

 

what does recon mean? how do you do a recon? because when I started applying to my first credit cards in 2007/2008 I was denied a few and I moved on. Are you saying you have an option to have their decision changed?

 

thanks! Smiley Happy

Message 3 of 37
Senior Contributor

Re: Capital One Cash Reward Card – Denied – Refuse to Say why!

With capital one maybe you should of tried the prequal link first

Message 4 of 37
Established Contributor

Re: Capital One Cash Reward Card – Denied – Refuse to Say why!

There really isn't any way around it, as far as I can tell. I've had the same happen before, and there was absolutely no way they could tell me ANYTHING about why I was denied. Tried to call several times and speak to different departments - no help at all. I think Cap One just doesn't give their phone reps any access to that information, and you, as a customer, are not allowed to speak to the underwriting department.

Then again, just like with all information you get from Cap One, YMMV. There's just no predicting anything. But I'm almost 100% sure you'll have to wait for the letter to arrive, and I really doubt you'll be able to do much recon-wise. It doesn't seem like any of their reps (even their 'senior account specialist' or whatever they want to call them) have any say in the matter, it all appears to be computer-based decisions.

EQ 679 FICO (02/24/2012)
TU 721 FICO (03/10/2012)
EX 703 FICO (05/05/2012)

Cards: NFCU cashRewards $14k, NFCU Platinum $14k, USAA Amex $7k, Amazon Visa $3k, Chase Freedom $2.5k, Amex Zync NPSL, Discover More $1k, Amazon Store $1.3k, Walmart Store $700
Message 5 of 37
Frequent Contributor

Re: Capital One Cash Reward Card – Denied – Refuse to Say why!

Well, there is a link at the top of the page call "backdoor numbers".  You may be speaking to  credit analysis or someone who can reverse the computer decision or a rep decision.  If you can sell to them your loyalty to the card and how you want to have only their card, as long as you were in good standing with them in the past, and you have good credit score/report, go and recon (reconsider)...


5/30/15 EQ 596; TU 605; EX 580.
10/17/16 EQ 632; TU 656; EX 647
Message 6 of 37
Established Contributor

Re: Capital One Cash Reward Card – Denied – Refuse to Say why!

Why do people continue to give Crap One the time of day...I will never understand!

Message 7 of 37
Senior Contributor

Re: Capital One Cash Reward Card – Denied – Refuse to Say why!


learnin113 wrote:

Why do people continue to give Crap One the time of day...I will never understand!



Its basicly one of the better rebuilder cards IMHO

Message 8 of 37
Valued Contributor

Re: Capital One Cash Reward Card – Denied – Refuse to Say why!

So declined and no success in recon.....did you check your credit reports?

Did they pulled all 3 reports?

Sorry to hear......

Message 9 of 37
Established Member

Re: Capital One Cash Reward Card – Denied – Refuse to Say why!


tntexans72 wrote:

So declined and no success in recon.....did you check your credit reports?

Did they pulled all 3 reports?

Sorry to hear......


They Typically Pull All Three

Message 10 of 37