Capital One Executive Customer Service is a Joke!

[joeyh2007]

I just got off the phone with the Capital One executive customer service department. I am trying to see something change on my card. I've had it for 4 years, $750 CL and have never misused the card. The rep sounded sympathetic, but did nothing above and beyond what the typical rep does when looking for a CLI. Time to pay the balance and cut it up. I don't need a card with a fee that does not grow with you. Every other card in my wallet is much better, but to be fair (i guess) the card did help me get to where I am today.

[pizzadude]

Cap1 does not accept customer initiated CLIs on the majority of their cards....

[john398]

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@pizzadude wrote:

Cap1 does not accept customer initiated CLIs on the majority of their cards....

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True, I was just looking at the backdoor sticky I guess there is a couple of exceptions though

[Crashem]

Cap one has there business model. We might not agree with it. However, I wouldn't try and fight it and just accept it for what it is. If you have builder/rebuilder card, you will outgrow the card at some point. At that point, cancel it if you want. App for better cap one card, if you still like them.

[joeyh2007]

I figured that it couldn't hurt to try. I had good luck lately getting in the door with Amex and Discover and doubling my CL on Citi. That CapOne card did its job since 2008. I won't be sad to see it go.