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Contributor
tylaw13
Posts: 157
Registered: ‎06-28-2012

Capital One Executive Office: UPDATE!!!!!

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‎08-22-2012 12:27 PM - edited ‎08-31-2012 12:56 PM

Yesterday i emailed Capital One's CEO regarding some complaints i have with them. I wasnt sure if it was his real email address or not, but i just got off the phone with a very nice lady from the CEO's office who talked to me about the complaints i have and agreed that Capital One is a very conservative lender and alot of the time too conservative. She asked me for some info like annual income and what other financial obligations i have. She gave me her direct number and said she will be personally handling this complaint. She also commended me for my tactics hahaha. She told me that the CEO had reviewed my email and forwarded it to her personally. I was very surprised that i even got a response. Well see what happens from here. She said i should here from her within the next couple days.

 

I will keep you guys updated!

 

 

UPDATE!!

logged on to cap1 today to find my 1000cl bumped up to 2000!

i am so surpised right now i dont know what to do! Thank you myFico people because i would of never know to do any of this.

EQ FICO - 699 (9/27/12) TU FICO - 709 (9/27/12) EX FICO (9/30/12) 725 AMEX
Im my wallet - Cap1 Cash Rewards(500) Cap1 Platinum MC(2000) Chase Freedom(1000) AMEX BCE (2000)
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Valued Contributor
nicholasyud
Posts: 1,678
Registered: ‎08-13-2012

Re: Capital One Executive Office

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‎08-22-2012 12:36 PM

pm me the email bro plzz

Starting Score: 560
Current Score: 748 Wishlist: CSP, Simply Cash, SPG, BOLD, INK, United MP,
Goal Score: 800

Walmart: 10k | Usaa: 8k | BCE: 3k | Amex Green: NSPL | Cap: 2k | Disco: 3.4k | ORchar: 0.4k

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Contributor
tylaw13
Posts: 157
Registered: ‎06-28-2012

Re: Capital One Executive Office

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‎08-22-2012 12:38 PM

I'd like to see the outcome of this before i start giving out the email adress. im also not quite sure which one it is because i just took his name and tried a bunch of different ways i thought his email would be @capitalone.com

EQ FICO - 699 (9/27/12) TU FICO - 709 (9/27/12) EX FICO (9/30/12) 725 AMEX
Im my wallet - Cap1 Cash Rewards(500) Cap1 Platinum MC(2000) Chase Freedom(1000) AMEX BCE (2000)
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Aspireto850
Posts: 109
Registered: ‎08-12-2012

Re: Capital One Executive Office

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‎08-22-2012 03:07 PM

Can you share her name and direct number with me in a PM? I sent a GW to the CEO weeks ago but haven t heard back.

thanks a bunch.


Current: 12/6/12 708 Exp Fico
Goal Score: 740then Garden
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Mega Contributor
LS2982
Posts: 15,087
Registered: ‎04-09-2011

Re: Capital One Executive Office

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‎08-22-2012 03:30 PM



Silver Spade Garden Club Member - Last App 1/6/13 - No Apps until 1/7/2015 / Diamond Inspired!
Starting Score: EX (PLUS) 583 EQ FICO 565 TU FICO 590 3/15/2011 / Goal Scores: 720
Current Score: EX FICO (PSECU) 684 / EQ FICO 664 / TU08 FICO 687 / TU98 FICO 672 / TU VS 711 6/16/2013
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Valued Contributor
jsucool76
Posts: 2,736
Registered: ‎12-11-2011

Re: Capital One Executive Office

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‎08-22-2012 03:45 PM

I called up the executive office not too long ago because a csr changed my account number after i told them my replacement card never arrived in the mail and had probably been lost, but the csr never told me that my number had been changed. Went to make a fairly large purchase and got denied, needless to say it was embarassing xD
The woman i spoke with had my card overnighted amd gave me a $50 credit adjustment. I was surprised by the adjustment to say the least, i just wanted my card overnighted. :-)
Wallet: Capital One Cash Rewards 3500CL, Wells Fargo Cash Back College Visa: 900CL, Paypal Smart Connect: 1286CL, Walmart: 1300CL, UPromise Mastercard: 1000CL, Chase Slate: 500CL, Discover IT: 1000CL, Citi Forward: 1500CL, Bank Of America Student Travel Rewards: 700CL
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New Contributor
melbaro
Posts: 74
Registered: ‎08-03-2012

Re: Capital One Executive Office

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‎08-22-2012 04:00 PM

@LS2982 - so perfect! :smileyvery-happy:

 

@jsucool76 - that should be expected for the inconvenience. Unfortunately, CLI, GW renders them USELESS. Those are the only topics that go hand-in-hand with Capital One.

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Frequent Contributor
CreditChampion
Posts: 255
Registered: ‎03-15-2012

Re: Capital One Executive Office

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‎08-22-2012 05:58 PM

WOW please keep us posted


Fico Scores: 763 EQ(12/11/12) 768 TU(12/11/12) ? EX(TBD)
AMEX Zync NPSL(AU) Citi Forward $3k Discover More Student $1600 Wells Fargo Cash Back $1300 BankAmericard Cash Rewards $700 Chase Freedom $500 Capital One Journey Student Card $1250
Capital One Secured Card (AU) $251 Capital One Platinum (AU) $500
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Frequent Contributor
CreditChampion
Posts: 255
Registered: ‎03-15-2012

Re: Capital One Executive Office

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‎08-24-2012 02:42 PM

Any updates?


Fico Scores: 763 EQ(12/11/12) 768 TU(12/11/12) ? EX(TBD)
AMEX Zync NPSL(AU) Citi Forward $3k Discover More Student $1600 Wells Fargo Cash Back $1300 BankAmericard Cash Rewards $700 Chase Freedom $500 Capital One Journey Student Card $1250
Capital One Secured Card (AU) $251 Capital One Platinum (AU) $500
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Contributor
tylaw13
Posts: 157
Registered: ‎06-28-2012

Re: Capital One Executive Office

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‎08-24-2012 02:47 PM

Still waiting. If i dont hear anything today i will call on Monday.

EQ FICO - 699 (9/27/12) TU FICO - 709 (9/27/12) EX FICO (9/30/12) 725 AMEX
Im my wallet - Cap1 Cash Rewards(500) Cap1 Platinum MC(2000) Chase Freedom(1000) AMEX BCE (2000)
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