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Valued Member
cmerriott
Posts: 29
Registered: ‎05-06-2011

Re: Capital One Executive Office

I would LOVE that email address also....please!

Myfico EQ 1/12/13 759

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New Contributor
pinoyscorpion951
Posts: 60
Registered: ‎09-03-2012

Re: Capital One Executive Office

[ Edited ]

Ditto! If anyone has that email address or number, I would love it also and thank you in advance!

New Member
luis2k10
Posts: 3
Registered: ‎02-06-2009

Re: Capital One Executive Office

Can someone send me the number or email ? Thanks a bunch
Frequent Contributor
CreditChampion
Posts: 261
Registered: ‎03-15-2012

Re: Capital One Executive Office

Please send me the details thanks


Fico Scores: 763 EQ(12/11/12) 768 TU(12/11/12) ? EX(TBD)
AMEX Zync NPSL(AU) Citi Forward $5500 Discover it $2000 Wells Fargo Cash Back $1300 BankAmericard Better Balance $700 Chase Freedom $500 Capital One Quicksilver $3300
Capital One Secured Card (AU) $251 Capital One Platinum (AU) $500
Regular Contributor
ukimafija
Posts: 127
Registered: ‎08-13-2012

Re: Capital One Executive Office

I need the contact info as well please, thanks in advance

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Starting Score: 580
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Goal Score: 800+


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Frequent Contributor
sandman2435
Posts: 350
Registered: ‎01-22-2011

Re: Capital One Executive Office

May I have the number as well, As I applyed for a venture card and was told that I would have a response over 3 weeks ago...I have yet to hear anything...Thanks for your help

Mega Contributor
LS2982
Posts: 15,434
Registered: ‎04-09-2011

Re: Capital One Executive Office


SwampSystems wrote:

PM Sent


mirving1957 wrote:

Hey!

 

Can I get that phone number sent to me?

 

Thanks so much


 


Can I have that number as well?

 




Silver Spade Garden Club Member - Last App 12/16/13 - Looking for a clean slate NO INQ's / Diamond Inspired!
Starting Score:
EX (PLUS) 583 EQ FICO 565 TU FICO 590 3/15/2011 / Goal Scores: 720
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Established Contributor
linux007969
Posts: 579
Registered: ‎04-20-2012

Re: Capital One Executive Office

Have any of you guys tried this?

 

Social Media Team (Facebook Team): Social@capitalone.com

Case Manager: 1-804-968-3587

 

When you email their facebook team all they ask for is your name, zip code and the discription of your issue. No other account info is needed.

Discover IT TU Score: 739 as of 4/20/14 | TU Score as of 1/5/14 - 710 | EQ Score as of 1/5/14 - 748 | Ex Score as of 1/5/14 - 728
TU Score as of 1/5/14 - 705 | EQ Score as of 1/5/14 - 721 | Ex Score as of 1/5/14 -753 |

Capital One QuickSilver MC $4.5K | Amazon $1.8K (CLOSED) | Walmart $5K | Paypal SC w/Debit card $5K | BOA 123 Cash Rewards Sig $5K | BOA BBR $1K | Discover IT $8K | AMEX Sr Green Charge (NPSL) | PNC CashBuilder $1.5K | Paypal Extras MC $5k | PNC Auto Loan $20,416.07 |
Frequent Contributor
SwampSystems
Posts: 358
Registered: ‎06-25-2012

Re: Capital One Executive Office

[ Edited ]

The Executive Office direct phone number is 800-955-1455. It has been posted on this forum before. Do not abuse the privilege of having this phone number. Be prepared to explain yourself as soon as your call picks up, because right after a warning that the call is being recorded, the call is routed directly to a representative.

 

They do not typically start out the call with the same pleasantries that the tier one representatives do (e.g. asking for your name or account number first); they simply want to know why you are calling. They do not get many calls, so they may also ask you where you got their number from.

 

When I called, I explained that I had been denied customer-initiated requests for a CLI in the past, and I asked if it would be possible to submit my account to an underwriter or analyst for manual review. She asked me how I got the number, and she said she would be happy to submit my request. She asked for my account numbers and minimum and maximum CLs I would accept, and she said I would receive a call within the next week.

 

---------------------------------------------------------

 

EDIT: Please be courteous and respectful to these representatives. They are not script readers, and they do have the power to authorize many changes to your account that even a senior accounts specialist cannot. Do explain to them your frustration of your cards not growing with you, and also let them know that you would rather enhance the products you already have than take a hit and apply for new cards with them or elsewhere. Through them, your feedback is likely to go much farther.

Established Contributor
linux007969
Posts: 579
Registered: ‎04-20-2012

Re: Capital One Executive Office


SwampSystems wrote:

The Executive Office direct phone number is 800-955-1455. It has been posted on this forum before. Do not abuse the privilege of having this phone number. Be prepared to explain yourself as soon as your call picks up, because right after a warning that the call is being recorded, the call is routed directly to a representative.

 

They do not typically start out the call with the same pleasantries that the tier one representatives do (e.g. asking for your name or account number first); they simply want to know why you are calling. They do not get many calls, so they may also ask you where you got their number from.

 

When I called, I explained that I had been denied customer-initiated requests for a CLI in the past, and I asked if it would be possible to submit my account to an underwriter or analyst for manual review. She asked me how I got the number, and she said she would be happy to submit my request. She asked for my account numbers and minimum and maximum CLs I would accept, and she said I would receive a call within the next week.


What did you tell them when they asked how you got the number? I mean could someone get away with saying a previous rep gave the number? I may try this in 6 months. Months ago i got them to add cash rewards to my account and i emailed social media and recieved a call back from the number i provided in my post above and they were able to get me cash rewards, so since they have a 6 month policy for offers i guess i should wait 6 months and contact the executive office for a increase.

 

Discover IT TU Score: 739 as of 4/20/14 | TU Score as of 1/5/14 - 710 | EQ Score as of 1/5/14 - 748 | Ex Score as of 1/5/14 - 728
TU Score as of 1/5/14 - 705 | EQ Score as of 1/5/14 - 721 | Ex Score as of 1/5/14 -753 |

Capital One QuickSilver MC $4.5K | Amazon $1.8K (CLOSED) | Walmart $5K | Paypal SC w/Debit card $5K | BOA 123 Cash Rewards Sig $5K | BOA BBR $1K | Discover IT $8K | AMEX Sr Green Charge (NPSL) | PNC CashBuilder $1.5K | Paypal Extras MC $5k | PNC Auto Loan $20,416.07 |

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