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Capital One Executive Office

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cmerriott
Valued Member

Re: Capital One Executive Office

I would LOVE that email address also....please!

Myfico EQ 1/12/13 759

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Message 61 of 831
pinoyscorpion951
New Contributor

Re: Capital One Executive Office

Ditto! If anyone has that email address or number, I would love it also and thank you in advance!

Message 62 of 831
luis2k10
Established Member

Re: Capital One Executive Office

Can someone send me the number or email ? Thanks a bunch
Five year plan worked
April 2017 Transunion 829 - Equifax 824 - Experian 819
March 2009 Equifax 552
FICO 8 scores
Message 63 of 831
CreditChampion
Frequent Contributor

Re: Capital One Executive Office

Please send me the details thanks

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Message 64 of 831
ukimafija
Regular Contributor

Re: Capital One Executive Office

I need the contact info as well please, thanks in advance

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Message 65 of 831
sandman2435
Established Contributor

Re: Capital One Executive Office

May I have the number as well, As I applyed for a venture card and was told that I would have a response over 3 weeks ago...I have yet to hear anything...Thanks for your help

Message 66 of 831
LS2982
Mega Contributor

Re: Capital One Executive Office


@SwampSystems wrote:

PM Sent


@Anonymous wrote:

Hey!

 

Can I get that phone number sent to me?

 

Thanks so much


 


Can I have that number as well?

 




EQ FICO 548 3/3/16
Message 67 of 831
linux007969
Established Contributor

Re: Capital One Executive Office

Have any of you guys tried this?

 

Social Media Team (Facebook Team): Social@capitalone.com

Case Manager: 1-804-968-3587

 

When you email their facebook team all they ask for is your name, zip code and the discription of your issue. No other account info is needed.


Rebuilding Credit since 2016
Debt: Almost $80,000
Message 68 of 831
SwampSystems
Frequent Contributor

Re: Capital One Executive Office

The Executive Office direct phone number is 800-955-1455. It has been posted on this forum before. Do not abuse the privilege of having this phone number. Be prepared to explain yourself as soon as your call picks up, because right after a warning that the call is being recorded, the call is routed directly to a representative.

 

They do not typically start out the call with the same pleasantries that the tier one representatives do (e.g. asking for your name or account number first); they simply want to know why you are calling. They do not get many calls, so they may also ask you where you got their number from.

 

When I called, I explained that I had been denied customer-initiated requests for a CLI in the past, and I asked if it would be possible to submit my account to an underwriter or analyst for manual review. She asked me how I got the number, and she said she would be happy to submit my request. She asked for my account numbers and minimum and maximum CLs I would accept, and she said I would receive a call within the next week.

 

---------------------------------------------------------

 

EDIT: Please be courteous and respectful to these representatives. They are not script readers, and they do have the power to authorize many changes to your account that even a senior accounts specialist cannot. Do explain to them your frustration of your cards not growing with you, and also let them know that you would rather enhance the products you already have than take a hit and apply for new cards with them or elsewhere. Through them, your feedback is likely to go much farther.

Message 69 of 831
linux007969
Established Contributor

Re: Capital One Executive Office


@SwampSystems wrote:

The Executive Office direct phone number is 800-955-1455. It has been posted on this forum before. Do not abuse the privilege of having this phone number. Be prepared to explain yourself as soon as your call picks up, because right after a warning that the call is being recorded, the call is routed directly to a representative.

 

They do not typically start out the call with the same pleasantries that the tier one representatives do (e.g. asking for your name or account number first); they simply want to know why you are calling. They do not get many calls, so they may also ask you where you got their number from.

 

When I called, I explained that I had been denied customer-initiated requests for a CLI in the past, and I asked if it would be possible to submit my account to an underwriter or analyst for manual review. She asked me how I got the number, and she said she would be happy to submit my request. She asked for my account numbers and minimum and maximum CLs I would accept, and she said I would receive a call within the next week.


What did you tell them when they asked how you got the number? I mean could someone get away with saying a previous rep gave the number? I may try this in 6 months. Months ago i got them to add cash rewards to my account and i emailed social media and recieved a call back from the number i provided in my post above and they were able to get me cash rewards, so since they have a 6 month policy for offers i guess i should wait 6 months and contact the executive office for a increase.

 


Rebuilding Credit since 2016
Debt: Almost $80,000
Message 70 of 831
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