11-02-2012 05:50 PM
Update: I emailed Capital One two days ago (late Wednesday night) and got a phone call today from the exec office. They are going to get back to me in a few days. I logged on to my account and it has been changed to a rewards card. No CLI yet but rewards!! Thanks Capital One
11-02-2012 05:57 PM
11-02-2012 06:31 PM
That is good to know. Thank you!
11-02-2012 08:25 PM
I decided to email corpoerate with a lengthy letter detailing our concerns. My husband will be on the road in the new year and our hope was that this Capital One card would grow with us by the new year. Something that will enable him to do more when he's out there in Alaska and beyond. It has not.
I emailed the letter early Friday morning and we received a call ( but was unable to take it ) this afternoon. The lady that left a message left us a time we can reach her. We plan to do just that this coming Tuesday.
11-05-2012 08:20 AM
I sent my email on Thursday, got a call back on Friday, and this morning another call that I was able to get a CLI. I logged on and it was only to $1000, but then again I only asked for at least double the current CL. I am happy regardless because at least it shows they are willing to do something. I rarely use the card anymore so it isn't too major. Unfortunate it takes so much effort, but I will consider this a small victory.
11-05-2012 08:39 AM - edited 11-05-2012 08:41 AM
I emailed yesterday afternoon and got the exec call this morning. Nice, helpful, upgraded my card and is processing the request for 10k to 15k limit. Sweet.
When I talked to the exec rep, she upgraded me to the 1.5% cash rewards card with no A/F, and is processing (with a soft pull!) my request for the credit limit increase. I already have a platinum rewards card and had asked in my email for a Cash Rewards Visa Signature.
I was so happy, it wasn't untilI hung up that I realized I never heard her say "Visa Signature". Now I'm wondering if I actually got upgraded to the siggy card. I looked online and it appears that the extra half percent rewards bonus only comes with the siggy cash card - plus the non-sig ones are for limits under 5k.
My online account still says Platinum, but the answer regarding my CL increase is still pending. What do y'all think? Will I get my first Visa Signature card out of all of this? I'll ask when she calls back with an answer on the CL.
11-05-2012 09:00 AM
Yay. Thanks Capital One. This is almost miraculous since I was so skeptical.
In summary, I emailed them last Wednesday, got a call back Friday and noticed the rewards change in my online account on Saturday. She called me this morning before I had a chance to look and my new credit limit is $6000. Which was what I asked for. I got 1% cash rewards, which is comparable to my credit union card. I guess I'll go back to using my Capital One card now.
Thank you, thank you, thank you. I wouldn't have cared either way but I'm happy they are finally listening to their customers!!!!
11-05-2012 09:00 AM
Cap1 is in my good graces this week!! Logged into my account everyday this weekend like 8 times because everyone was saying they see it online before getting a call back, but didn't see anything until this morning!
$500 card went to $3000
$2250 card went to $4000
Was less than I asked for, but I aimed high with my requests anyway. I was waiting for them to call back and laugh at me really! Now all I need to ask for is rewards to be added on the $500 card and I will be set. So that will be the only request once I get a call back.
Still waiting to hear back from Orchard Bank, limit still at $300. I also am going to ask if they can add the rewards to that card- I had a 2% cashback card with Orchard before that I loved, but with the $59 annual fee that they refused to waive, I shut it down. If they give me a decent limit, an annual fee isn't unreasonable, but of course I would prefer it to be free.