Capital One Facebook

[Iorek]

I sent a message to Capital One on Facebook to ask about PCing my Journey card to the Quicksilver (with no AF) and about getting a credit line increase.

Strangely, the agent was able to PC my card no problem but claimed that "we're actually not able to do a credit line increase directly through an agent" and told me to use the online/automated systems.

Has this been the experience of everyone else? Is using the EO e-mail instead the best way to go here?

[kmorr2586]

Tell them you want your info forwarded to the Executive Office. That's what I did after being unsuccessful through FB message- the EO called me the next day.

[ac921ol]

Same message I got on Facebook, so I tried twitter, and got a phone call from the EO yesterday and answered some questions, now Im just waiting for them to call me back with an answer.

[B335is]

Yeah the agent I spoke with a few months ago told me the same thing. I told him to cancel the card. It served its purpose, its a shame they refuse to grow with you outside EO intervention.

[ac921ol]

that is what I focused on, how I want the card to grow with me since I've now been approved for Chase/Amex/Barclays with all higher limits, and we want to use the Cap1 QS for a home improvement project (white lie)

[sleephla541]

What happened wi your situation? Were you able to get a PC to the quicksilver?

[Iorek]

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@sleephla541 wrote:
What happened wi your situation? Were you able to get a PC to the quicksilver?

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Yup!

[john398]

Capital 1 Facebook and EO agents are pretty much the same I have found, same people handle both inquireis pretty much

[kroberts67]

FB is so quick to respond!  I messaged FB late Sunday night, got a message response within 15 min or so, then got a call from the EO yesterday, they will waive my AF and I'm just waiting on the denial, i mean the answer for a CLI.