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New Member
tp2013
Posts: 5
Registered: ‎04-20-2013
0

Capital One Secured Card - Fraud Department

I applied and was accepted for this card and made my deposit about 10 days ago.  Got a call this morning from 800-239-7054 and they said they were from the fraud department and wanted to get my bank on the phone and verify accounts.  Has anyone else had this happen?  Seems very suspicious to me.

Contributor
jmcmillan
Posts: 75
Registered: ‎07-15-2011
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Re: Capital One Secured Card - Fraud Department

I think this happens to everyone eventually. I had to do it twice.

Regular Contributor
HeilFico
Posts: 230
Registered: ‎02-03-2013
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Re: Capital One Secured Card - Fraud Department

[ Edited ]

Happened to me a few years back. Its irritating to have to call your bank and have someone from half a world away listen to your account details...etc. I know they have access to my SS and address, but still... It is legit, for better or worse. Be prepared to talk to the equivalent of a scripted computer from India. lol 

Valued Member
wonderandawe
Posts: 47
Registered: ‎05-22-2012
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Re: Capital One Secured Card - Fraud Department

I have had this happen twice with the same bank account.  It is very frustrating as I could only get it cleared up during bank business hours.  

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New Member
tp2013
Posts: 5
Registered: ‎04-20-2013
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Re: Capital One Secured Card - Fraud Department

What was the issue?  The money came out of my account 2 weeks ago and shows posted and paid.  

Contributor
jmcmillan
Posts: 75
Registered: ‎07-15-2011
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Re: Capital One Secured Card - Fraud Department

I'm not exactly sure what causes this, but it happened to me once when I increased my credit line by adding to the deposit (it was probably my third time adding to my security deposit) and then again when I used the wrong checking account to make my payment and it was returned. They must have some special computer alorithm to help reduce fraud.

Valued Contributor
vish1
Posts: 1,129
Registered: ‎01-20-2011
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Re: Capital One Secured Card - Fraud Department

[ Edited ]

jmcmillan wrote:

I think this happens to everyone eventually. I had to do it twice.


Not everyone. Never happened to me.

 

Offcourse things like this or Amex FR must be really frustrating.

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Contributor
jmcmillan
Posts: 75
Registered: ‎07-15-2011
0

Re: Capital One Secured Card - Fraud Department

OK, maybe not literally everyone, but I think many people do go through this "security" measure. Basically, I was trying to say it's not unusal.


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