After several chats, calls, escalations, and emails, I had been unsuccessful in getting my limit on my Capital One Platinum Rewards Card raised. The two most common responses have been that this card has a 3k max (mine is 3500) or that Capital One is not doing increases at this time.
I decided to see if the social team could get me anywhere with this. I posted on their facebook wall and received a femail giving me the social team's email contact info. After trying that, I got an email response asking for zip code, etc. presumabley so they could identify my account. Then nothing. After a week or so, I emailed them again to see if they got my message, and they replied that they had tried to call and left a message. No, they didn't.
Today I received a call from someone who identified herself as a representative of Capital One and referenced the email. When I said, Oh, you must be from the social team she kind of laughed, and said "yeah", as if she were just a regular rep following up on a referral from them. Don't get me wrong, she was very nice, but obviously not a special section of customer service.
She thanked me for contacting them and told me "it's nothing against you, but Capital One is just not doing increases right now. Capital One has always been kind of conservative like that." and "feel free to check back again" as they may do them in the future.
Wow.
Despite very low expectations going into this, they still managed to disappoint me. Nice.
Starting Score: 560