@linux007969 wrote:Today I got my letter in the mail confirming the "change to my rewards program" Saying I now have No Hassle Cash Rewards. I also got a Q&A sheet about the program. The way they did this is strange but at lest I now get 1% Cash Back!
On a side note today I got an unsolisited pre approved offer from First Premier for a Platinum Mastercard with a $700 CL, $175 AF & $525 initial credit line.... That junk is going in da shredder for sure, I'm not falling for that scam! lol.
@jkjklkjkl wrote:Linux, thank you so much!!!!
My annual fee came due, and I haven't used my card for at least 5 months and it's still stuck at the same CL, so I didn't exactly feel like the account was worth $39. Even so, I still didn't want to close the account as I'm in a position where it's important for me to have as much credit available as possible, so I really struggled with what to do. Well, I called Capital One and spoke to an analyst and I was told that nothing could be done--still in my struggle, after seeing your post, I finally decided to try emailing via the reference you provided, and SUCCESS! I had the annual fee credited back to one account that already had the fee posted to it and a credit was issued to the other that will have the fee charged in November. While I didn't get an upgrade or PC or CLI, I acheived what I expected to acheive.
In my email to them, I realllly iterated that all over the internet, there are tales of people closing their Capital One accounts due to "non-growth".
"If Capital One would search the web about itself, it would see that people are closing and willing to close their accounts due to their Capital One accounts not growing with them. I've read the recent article summarizing Capital One's financial position, but losing customers, especially ones who have proven their worth, over not increasing limits, doing product changes, offering little rewards, maintaining annual fees, maintaining high interest rates, etc, is not going to help. Capital One has got to learn how to keep its customers, instead of buying new ones, i.e. buying HSBC."
Hopefully, Capital One will get it.
Again, thanks a lot!!!
Your very much welcome. I'm glad i could help.
