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Frequent Contributor
Posts: 258
Registered: ‎06-03-2008
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Capital One collections calling my home constantly after being late a week.

Haven't been on here in a while.  Had to pop in and ask something...

 

I was away on vacation and thought I had everything that need to be paid (gas, insurance, electric, credit cards, etc)  up to date before I left.  Somehow the Capital One payment for the month slipped by me.  When I got home the payment was 7 days overdue and I was getting ridiculously hounded by a credit collections agency wanting to know when and how much my payment was going to be.  

 

Is it just me or does this happen to anyone that is a little late with a Cap One payment? It's kind of crazy.

 

Also, the outsourced collection person was from India or somewhere and could not understand basic English.. .or speak it.   I have no problem with outsourcing... but when they have the power to adversly affect  something as valuble as my credit score ... they better know how to speak English!

 

I mean, it was my fault for being a little late, first time it happened... but come on... it's a $1000 limit card with a $200 something balance and I've been with them for 3 years or so.  

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Posts: 16,006
Registered: ‎07-14-2009
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Re: Capital One collections calling my home constantly after being late a week.

 


Jubeyy wrote:

Haven't been on here in a while.  Had to pop in and ask something...

 

I was away on vacation and thought I had everything that need to be paid (gas, insurance, electric, credit cards, etc)  up to date before I left.  Somehow the Capital One payment for the month slipped by me.  When I got home the payment was 7 days overdue and I was getting ridiculously hounded by a credit collections agency wanting to know when and how much my payment was going to be.  

 

Is it just me or does this happen to anyone that is a little late with a Cap One payment? It's kind of crazy.

 

Also, the outsourced collection person was from India or somewhere and could not understand basic English.. .or speak it.   I have no problem with outsourcing... but when they have the power to adversly affect  something as valuble as my credit score ... they better know how to speak English!

 

I mean, it was my fault for being a little late, first time it happened... but come on... it's a $1000 limit card with a $200 something balance and I've been with them for 3 years or so.  


 

So you're saying that you were never even 30 days late on this account and Cap 1 sent it to collections?

 

 

 

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Frequent Contributor
Posts: 258
Registered: ‎06-03-2008
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Re: Capital One collections calling my home constantly after being late a week.

Yep.  It was due on the 10th and I started receiving phone calls (8 total) starting 2 days ago.

Moderator Emeritus
Posts: 32,869
Registered: ‎08-04-2007
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Re: Capital One collections calling my home constantly after being late a week.

It's not uncommon, especially in today's economy. I may be wrong in my statistic, but I believe they are seeing 10%-20% default rates and contacting the customer early may go a long way in preventing further lates.

Established Contributor
Posts: 545
Registered: ‎09-12-2010
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Re: Capital One collections calling my home constantly after being late a week.

That's kind of aggressive. Makes me wonder how needy THEY are. I'll make sure I always pay my Cap One on time in full so that their hounds will leave me alone.  

Frequent Contributor
Posts: 258
Registered: ‎06-03-2008
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Re: Capital One collections calling my home constantly after being late a week.

Just called and spoke to a someone... evidently that is what they due with late payments.  Goes to collections the next business day.  Crazy.  

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Community Leader
Epic Contributor
Posts: 28,098
Registered: ‎04-01-2007
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Re: Capital One collections calling my home constantly after being late a week.

In-house collections, maybe?

 

AT&T screwed up our last payment when we switched phone service to Comcast, and their in-house collections (also foreign) drove us nuts. But it didn't go to a collection agency, and it was certainly never reported.

* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007
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Senior Contributor
Posts: 4,336
Registered: ‎09-06-2008
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Re: Capital One collections calling my home constantly after being late a week.

 


Jubeyy wrote:

Just called and spoke to a someone... evidently that is what they due with late payments.  Goes to collections the next business day.  Crazy.  


THE NEXT DAY!!!!  wow!  that's incredible.

 

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Frequent Contributor
Posts: 258
Registered: ‎06-03-2008
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Re: Capital One collections calling my home constantly after being late a week.

I was reminded of all the calls I got as a teenager from a collection agency  after I defaulted on some Columbia House and BMG Music contracts.  Yes, I just dated myself : )  

Valued Contributor
Posts: 2,708
Registered: ‎08-13-2009
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Re: Capital One collections calling my home constantly after being late a week.

Yeah, Cap 1 (overall) is hurting.

 

The biggest flag that I have seen (not counting your recent experience) is that they bought Chevy Chase bank.   Since then, they have been sending numerous offers to my son who has a Cap 1 card.  The offer is to pay him $200 CASH **just* for opening up a checking account with Chevy.   The account is free and no minimums.   I think they want a direct deposit once a month.  The offer initially started with $50 cash for opening an account.

 

Anytime a bank offers outrageous deals, it's a sign they are in trouble.

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