Capital One will not budge....

[msaigh]

So here’s my Capital One story. I have 2 cards, the Quicksilver Visa & Venture. After talking to CSR every 90 days for the past year, they will not budge on my APR. 6 months ago I stop using these cards as everyday cards, and placed a recurring monthly charge on them. I paid the balance in full each month. I know conventional wisdom states to stick the cards in a sock draw and forget about them. I believe I’m passed that. I no longer want to be in business with Capital One and I’m thinking of closing both accounts. Closing the accounts will not harm my credit utilization which is currently at 2%. I know this will hurt my Age of Open Accounts with Vantagescore 3 & FAKO scores, but I don’t care since it will not harm my Age of All Accounts, for 10 years, which FICO uses. Did I miss any negatives? Is this a bad idea? I look forward to your comments

[Anonymous]

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@msaigh wrote:

So here’s my Capital One story. I have 2 cards, the Quicksilver MC World & Venture One MC. After talking to CSR every 90 days for the past year, they will not budge on my APR. 6 months ago I stop using these cards as everyday cards, and placed a recurring monthly charge on them. I paid the balance in full each month. I know conventional wisdom states to stick the cards in a sock draw and forget about them. I believe I’m passed that. I no longer want to be in business with Capital One and I’m thinking of closing both accounts. Closing the accounts will not harm my credit utilization which is currently at 2%. I know this will hurt my Age of Open Accounts with Vantagescore 3 & FAKO scores, but I don’t care since it will not harm my Age of All Accounts, for 10 years, which FICO uses. Did I miss any negatives? Is this a bad idea? I look forward to your comments

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Banish them to hades!

[core]

Since you're not carrying a balance on those cards, why does the APR even matter?  Or is this some kind of game to play with Cap One, make up some demand and leave in a huff if they don't give it to you?  I've certainly got no love for them, if you don't need the 1.5% on the QS then I'd flush them down the toilet.  But that's because they are a crappy company, not because they won't give you whatever you ask for.

[msaigh]

Thanks for the reply core. 

It’s not a game, I’ve had enough with their business practices. One of the cards I’ve had since 2006 with no change in APR and no Auto CLI. These cards have an APR of 22.99%. The APR’s on my remaining cards are as follows: 8.15%, 10.99%, 11.99%, 12.99%,13.99%,15.99%. and I have had a FICO score above 740 for the last 24 months. You are right, It should not matter to me because I do not pay interest on any of my cards. It’s just that Capital One has never been easy to work with. NO CUSTOMER SERVICE.

[FinStar]

Then it sounds like your mind is made up and just end the relationship.  If the product or company is no longer offering much in the sense of a mutual benefit, then close the CCs.  Of course, not every lender will work for everyone.  I, on the other hand, have had no issues with Capital One.

[jacetx]

Have you tried contacting the Executive Office? I noticed that you only talked to the CSR. These people actually have authority to make changes in your accounts that the regular CSRs can't make. I had a Quicksilver at 22.9% and after talking to them I was able to get it down to 18%.

[ddemari]

Sometimes when cards are converted from other products, not sure if your qs wmc was a different product before or not but csr's and even backdoor people can't budge on the cards apr/ terms. Ive only had it done through eo channels. Not worh the hoops unless u would benefit or just want the satisfaction.

[msaigh]

FinStar. I'm using the comunity as a sounding board. I have not 100% made up my mind, but I'm close. I'm just looking for some insight from the group as to the good & bad before going forward with this. Thanks for the reply.

[msaigh]

jace8602, I should not have to use the Executive Office. Front line customer service should have the power to do this. That's why I love freedom of choice. I've never had to jump through hoops with American Express, Discover, or Chase. Thanks for the reply.

[Aarvard]

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@Anonymous wrote:

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@msaigh wrote:

So here’s my Capital One story. I have 2 cards, the Quicksilver MC World & Venture One MC. After talking to CSR every 90 days for the past year, they will not budge on my APR. 6 months ago I stop using these cards as everyday cards, and placed a recurring monthly charge on them. I paid the balance in full each month. I know conventional wisdom states to stick the cards in a sock draw and forget about them. I believe I’m passed that. I no longer want to be in business with Capital One and I’m thinking of closing both accounts. Closing the accounts will not harm my credit utilization which is currently at 2%. I know this will hurt my Age of Open Accounts with Vantagescore 3 & FAKO scores, but I don’t care since it will not harm my Age of All Accounts, for 10 years, which FICO uses. Did I miss any negatives? Is this a bad idea? I look forward to your comments

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Banish them to hades!

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Yup. Their half-brother Credit One is already down there, so would you be so kind and let them reunite