You can look over my old posts - if you are really bored - I've been a defender of Capital One but.....
And to quote my wife of 35 years ".... I'm not sure this thing with us is going to work out over the long term....."
I have closed 4 Capital One accounts because THEY refuse to adapt to a long term relationship. One HSBC card they balanced chased down - closed and paid the month they did that, two "platinum" cards that they refused to increase, usable-but toy limits ($1000 each) and a Sony card that they "maxed out" at $1500 and would not budge.
Right now I have a $2500 limit MC that I've had for 4 years - never a late on any card/account or over limit - they won't budge. "Chat" is worthless, they read scripts and do nothing for you - at least in my case, which usually results in okay close the card please and they do. I talked to the EO through facebook and they offered to look at increasing the credit limit if I would supply a full financial audit including tax returns - I refused (would not do if asked for AmEx either).
Here is the kicker - I just applied for the Venture Card - instant approval with a $8000 starting CL (but they still won't budge on the other one).
....really?
And THAT sums up Capital One - bi-polar logic and "service".
I think Capital One serves a great purpose for the credit recovery and building market. I also think that many people out grow the business model, but at the same time I think Capital One brings a lot of this on their self by refusing to really deal with the whole market rather than the mainly the high profit "rebuilder" segment.
