I was wondering if this is a problem to speak with the EO about since I've never attempted anything like that.
My QS expired and was sent a new one. The number and info work online but the chip doesn't work when I insert it and I get different error messages at the terminal. I had a replacement card sent and the same problem happened with this new card (same account number)
I would reach out to social media first (Facebook, Twitter) to see if they can help you.