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Contributor
LilloEsquilo
Posts: 318
Registered: ‎05-08-2011
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Re: CapitalOne "good useage" CLI

By the time you can get a prime card, you are just better off getting it elsewhere if at all possible.

FICOS 2/2012 EQ: 763 TU: 761 EX: 746 (1/2012 EX)
Cards: Associated Bank Visa 9000, Paypal Mastercard 3000, Amazon Store card 1100, Barclays Apple Financing 2500, Cap One Rewards Mastercard 3000
Mega Contributor
LS2982
Posts: 15,436
Registered: ‎04-09-2011
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Re: CapitalOne "good useage" CLI


LilloEsquilo wrote:

By the time you can get a prime card, you are just better off getting it elsewhere if at all possible.


I would like a VentureCard or the Green Cash Rewards one, they are nice.




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Super Contributor
CS800
Posts: 6,552
Registered: ‎04-07-2008
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Re: CapitalOne "good useage" CLI

I have heard that once you get a 'prime cap one' venture and green, the customer service is better. Not sure how accurate that is.




Valued Member
SenorDragon
Posts: 31
Registered: ‎11-18-2011
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Re: CapitalOne "good useage" CLI

[ Edited ]

CS800 wrote:

I have heard that once you get a 'prime cap one' venture and green, the customer service is better. Not sure how accurate that is.



I had a starter card with them for years (now closed) and I got the green card about two months ago, and their customer service seems to be better. Granted, I haven't had to deal with them extensively thus far.

TU 770 (11/18/11)
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Contributor
LilloEsquilo
Posts: 318
Registered: ‎05-08-2011
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Re: CapitalOne "good useage" CLI

I can tell you it's NO better  you talk to the same Peggy you talked to when you had the subprime card. I speak from experience here.

 

FICOS 2/2012 EQ: 763 TU: 761 EX: 746 (1/2012 EX)
Cards: Associated Bank Visa 9000, Paypal Mastercard 3000, Amazon Store card 1100, Barclays Apple Financing 2500, Cap One Rewards Mastercard 3000
Established Contributor
chan85
Posts: 554
Registered: ‎03-13-2011
0

Re: CapitalOne "good useage" CLI


LS2982 wrote:

Just had a nice 15 min. convo with a Sr. Acct. Esc. CSR:

 

-The No Hassle Cash rewards card for average credit has one step increase and it is manually reviewed by CapOne every 6-12 months thereafter.

 

-You CAN request CLI's whenever you like. These are SP's.  However they do not manually review your request of you are denied, they simply mail you a letter.

 

- The card has a ceiling of 3K. Once this is reached, you cannot go any futher.

 

-After holding the card with excellent payment history and usage for at least 2-3 yrs, they will offer you an upgrade to one of their prime cards, it is your decision wether to take it or not.



The problem hasn't been ASKING for a CLI, they let you call and ask all the time, the problem is GETTING a CLI when you ask!! If they sent me a letter and it said I was denied because of high balances, short credit history, etc, then I would believe them. They send a letter basically saying when you ask we don't comply because they are not granting customer requested increases.... I get that it's their policy, but COME ON! Don't kill the tree for the paper or waste a stamp to send me that!! Just say no on the phone!

 

But if the rest of the things he said, such as about manual reviews and upgrades after several years (which I can believe since they upped mine from $500->$750 (my one credit step)-> $2250 in just over a year), there is a small grain of hope in all this for me.....

WM TransUnion- 650 (6/2014) Credit Sesame Experian- 691 (6/2014) Credit Karma TransUnion- 665 (6/2014)
Amex Zync/UNICORN- NPSL/Capital One Venture One Pro -$7,000/NFCU Cash Rewards- $7,500/NFCU NavChek- $5,000/SouthWest Airlines- $5,000/Capital One Quicksilver Platinum- $3,000/Wal-Mart Discover- $6,000/Bill Me Later- $2,200/JCP- $4,700/Discover IT- $500/Care Credit -$2,300/Old Navy Visa- $2,000/New York & Company - $1,000/Capital One -$800
GOALS: No new inqs until 10/30/14. Pay off debt consolidation loan in less than 1 year. Snowball debt payments.
Last HP: 3/5/14
Regular Contributor
Gollum
Posts: 139
Registered: ‎10-09-2011
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Re: CapitalOne "good useage" CLI


LilloEsquilo wrote:

I can tell you it's NO better  you talk to the same Peggy you talked to when you had the subprime card. I speak from experience here.

 


Your reply lacks attribution.

To whom you are replying is unknown.

 

In the future (for this WWW forum) click the "Reply" button in the lower-right corner, then click the "Quote" button before typing your reply.

Contributor
LilloEsquilo
Posts: 318
Registered: ‎05-08-2011
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Re: CapitalOne "good useage" CLI


Gollum wrote:

LilloEsquilo wrote:

I can tell you it's NO better  you talk to the same Peggy you talked to when you had the subprime card. I speak from experience here.

 


Your reply lacks attribution.

To whom you are replying is unknown.

 

In the future (for this WWW forum) click the "Reply" button in the lower-right corner, then click the "Quote" button before typing your reply.


I'm replying to everyone who thinks the CS on the prime cards is better - it isn't. When I call, I get the same "Peggy" people I got with their subprime cards, who go into 5 minute long monologues that are unrelated to what you asked them about and filled with lies (for example when I called asking why days after my payment cleared my available credit still hasn't gone back up "Peggy" told me that by making 2 payments, I slowed their computer down).

 

So you get the same exact bozos you got with their subprime cards, which is just ONE of the many reasons I've sock-drawered this card and it will be closed when I find it convenient to do so and not used anymore.

FICOS 2/2012 EQ: 763 TU: 761 EX: 746 (1/2012 EX)
Cards: Associated Bank Visa 9000, Paypal Mastercard 3000, Amazon Store card 1100, Barclays Apple Financing 2500, Cap One Rewards Mastercard 3000
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Epic Contributor
haulingthescoreup
Posts: 28,098
Registered: ‎04-01-2007
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Re: CapitalOne "good useage" CLI

I removed a post (plus a reply that quoted it) which added nothing positive or useful to the discussion. Sharing experiences of Cap One's CS is relevant; preaching to fellow members is not.

 

As for the quoting bit (assuming that you're referencing the post I made), I specifically said that we encourage the use of the quote button to clarify which post is being replied to. It's the unnecessary quoting of the last dozen posts bit that we're asking people to stop doing.

* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007
Valued Contributor
Mustanglvr2006
Posts: 1,971
Registered: ‎02-06-2011
0

Re: CapitalOne "good useage" CLI


Gollum wrote:

LilloEsquilo wrote:

I can tell you it's NO better  you talk to the same Peggy you talked to when you had the subprime card. I speak from experience here.

 


Your reply lacks attribution.

To whom you are replying is unknown.

 

In the future (for this WWW forum) click the "Reply" button in the lower-right corner, then click the "Quote" button before typing your reply.


I read the entire Thread and I knew exactly what this Member was referring to.

 

It's nice to give Members advice, but no need to TELL Members what to do.

 

Just sayin.........

 

To add to this Thread, Crap1 is Crap1, no matter how you spin it, the "canned responses" we all get is annoying and unprofessional IMO.

 

That's as far in depth as I'll go, as most of you already know my feelings regarding Crap1.


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