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@Anonymous wrote:
Wooooosssssaaaaahhhhh......now all I need is breakfast
In some parts of the world, it's lunch or dinner, and may *not* necessarily be breakfast.
*joke, tongue in cheek, and no offense meant to anyone*
@Open123 wrote:
@Anonymous wrote:
Wooooosssssaaaaahhhhh......now all I need is breakfastIn some parts of the world, it's lunch or dinner, and may *not* necessarily be breakfast.
*joke, tongue in cheek, and no offense meant to anyone*
^Win
I've probably spoken to chase at least 5 times on the phone and it's always sounded like someone from USA with no accent
@takeshi74 wrote:
@trumpet-205 wrote:AMEX I think is US based service.
@Anonymous wrote:
Amex is most certainly NOT U.S. based.Depends on the specific product. CS is not the same for all AmEx products. Be careful extrapolating broad trends based on limited sample data.
Well I talked to people who speaks perfect English with no accent for my AMEX BCE and AMEX Zync (back when they offered this card). CSRs never identified where they're from.
@trumpet-205 wrote:
@takeshi74 wrote:
@trumpet-205 wrote:AMEX I think is US based service.
@Anonymous wrote:
Amex is most certainly NOT U.S. based.Depends on the specific product. CS is not the same for all AmEx products. Be careful extrapolating broad trends based on limited sample data.
Well I talked to people who speaks perfect English with no accent for my AMEX BCE and AMEX Zync (back when they offered this card). CSRs never identified where they're from.
I also think it depends on what dept you are trying to speak to , when i was looking for 100k plat offer and was going to apply for PRG it was always US based. Once i try have an problem with Amex i get sent to india, thats with prg, edp , and BCE/BCP cards.
CS experience is definitely much more a function of
...than it is of the larger lender company offering the product, or the country where the team is based.
When I call the Chase Freedom support line I often get offshore support that has good-but-not-great English and will sometimes misunderstand what I am asking for unless I repeat it with a few different phrasings. When I call the Chase Sapphire Preferred support line I get impeccable support with no difficulties. Same company, just different products.
Back when Zync was an active product and I had occasion to call Amex Zync support frequently, that team was also clearly offshore, but you had to work to notice it. I found the service as consistently excellent as the CSP service is. Reps had high quality mastery of English (both speaking and comprehending) and moreover a high dregree of knowledge of the product. Amex had apparently considered investing in the quality of their offshore support for that product a priority. Non-US-based doesn't have to be a bad thing.
So far I've spoken to multiple teams at Discover about issues I've had getting Apple Pay working on the Apple Watch with an iPhone 5S. All of those teams were US-based, but the quality of service was far from identical. Different teams have very different levels of knowledge about the promotion, the technology, and the technical requirements. US-based is no guarantee.
When travelling, I've called support for CSP and Amex at hours that would be "the wee hours" in the US, and received support from teams that were apparently UK-based, or maybe in a UK territory or former territory, or learned their English in the UK. Fine service, regardless. There are other natively-English-speaking nations apart from the US.
Discover
Capital One, if they like you (I always get CSRs based out of Tampa)
Anyone else there will be a language barrier.
My issue with amex is the language barrier plus uninformed CSR , that combo is not ideal.