Chase Bill Pay for American Express Platinum

[BD9]

So, I use Chase to pay nearly ALL my bills.

Recently, I added my Amex Platinum to Chase's bill pay service as well, and found it very strange that the system (Chase) didn't automatically recognize the payee (Amex) and it made me add in all the details (unlike pretty much every other major payee).

I didn't mind, except for that, since it didn't auto-recognize it, it means, Chase has to send Amex an actual check in the mail, meaning, my payment goes through 7-10 days, rather than 1-3.

So, I called Amex, got a couple other addresses from them to plug into Chase's system, that didn't work. So, I then called Chase, they went through a bunch of hoops, we named the payee "Amex", "AMEX", "AMERICAN EXPRESS", "American Express" and tried the three different zip codes provided by American Express (which were 90096, 75265, and 90746). Nothing worked. 

Finally the rep from Chase just gave up and said, I'll have to escalate this and have someone call you back (mind you, I was already in the "escalated dept". He did say though, that he's like 90% sure that American Express is in the system, but perhaps under a different name and zip code.

Sorry for the long drawn out convo, but does anyone here use Chase to pay Amex? And does your payment get there electronically? If so, what name and address are you using?

[NRB525]

No, but I was able to locate an American Express website and they have this cool feature. You enter your checking routing number and bank account,... and get this, AMEX can arrange a future payment out of my checking account. I’m like, woah!

What is really wild is I can even ask AMEX to auto pay my AMEX up to a certain amount every month, and they do. Isn’t that neat?

[Anonymous]

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wrote:
No, but I was able to locate an American Express website and they have this cool feature. You enter your checking routing number and bank account,... and get this, AMEX can arrange a future payment out of my checking account. I’m like, woah!

What is really wild is I can even ask AMEX to auto pay my AMEX up to a certain amount every month, and they do. Isn’t that neat?

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Pull payments work fine but they're not as safe as push payment (digitally).  Lots of horror stories of screw ups that led to closed accounts just from a returned pull payment.

I don't pay Amex through Chase yet, but I will go log in and look and see.  Good idea to add them there, but if it's a check mailed, that's useless.

[Anonymous]

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wrote:
No, but I was able to locate an American Express website and they have this cool feature. You enter your checking routing number and bank account,... and get this, AMEX can arrange a future payment out of my checking account. I’m like, woah!

What is really wild is I can even ask AMEX to auto pay my AMEX up to a certain amount every month, and they do. Isn’t that neat?

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One that is responsible will push a payment to Amex from their bank because Amex closes accounts for returned payments. I’ve read of one Platinum user who was a 20 year Amex member who had his account shut down and lost 700,000 MR points for one returned payment. 

I would say your suggestion is bad advice to say the least. 

[NRB525]

That is more of a cash management issue for the cardholder, not a mark against pull payments. Account Closed due to insufficient funds is my fault, not a payment method problem.

My suggestion to the OP is, if it is that convoluted to try to set up push, how much reliance can you place in it? With pull, it is always ACH electronic.

[Anonymous]

I have Chase Pay configured to pay my AMEX BCE & PRG.  The address is a Los Angeles (90096-8000) location which might not be the same for Platinum card payments.  The account was named "American Express" and Chase's system immediately recognized it.  I would suggest downloading your last statement from Amex and use the information on the payment coupon to set up your Chase Pay account.

I've also paid my Amex accounts using BillPay through a small community bank.  The first payment was sent by check, but the subsequent payments were ACH.

[Anonymous]

I just tried adding my BCP to Chase and it didn't find it.  ZIP code in LA, 96069 or something.  Tried a variety of spellings of American Express, never found any of them.

[SkyCommander]

I regularly use Chase to pay my CCs with my checking account. Including my 3 Amex cards. I believe I got the address from the pdf statement and had to enter everything manually. I probably send multiple payments a week to Amex and never had an issue. Here is how mine shows up. 

Name American Express

Nickname Amex SPG

Address PO BOX 0001 LOS ANGELES, CA 90096-8000

Phone number None

Account number ####

Delivery method 2 business day electronic

Pay from account ####

See on bill pay?  Yes

[Anonymous]

Hmmm...must be a recent glitch because I have American Express set up as a payee in Chase Bill Pay and its worked without problems.

[FinStar]

That's the same address I've used for all my AMEX CCs over the years and no issues from using Chase Bill Pay.

By the same token, all of my AMEX CCs are set up to pull payments from several payment sources. So while I get there can be some instances where things can go bonkers (individuals waiting until the last minute to pay, wrong account number input, NSF issues, etc.) I can honestly say that for as long as the payment feature was implemented in AMEX's website and using it for multiple AMEX CCs, I've never encountered any issues...even paying multiple Xs. The only times that it's been a minor setback (but expected) is when the site is unavailable, but then I can push directly from any of my other payment sources.

Whatever a person is comfortable in using as far as paying their AMEX CCs is up to them. Folks just need to be aware that things can happen on either side...pull/push.