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Are Chase CLI requests available by automated system or do have to call and actually speak with someone? I've looked for a link in the online account and don't see anything, and I know if I call Sapphire CS I'll get to a human straight away . . .
I'm pretty sure the only way is to call in.
You have to call in, and it is HP 99% of the time.
Some people on the forums have reported great results (as far as sp clis go) from calling the chase executive office number listed in the sticky. Definitely worth a shot to call the exec office first about an sp cli. If you talk to a regular csr instead it will almost always result in an hp.
They did a CLI for just last week. I didn't call .. I sent an email to the CEO and the lady who followed up increased the line without a pull .. not even a SP!