Chase Freedom Visa Signature Upgrade?

[CreditPlay]

I sent a secure message last week to upgrade my amazon card to visa siggy  and they replied that it has been forwarded to some specialist.End of week i received new card, same account number, no hp! Not sure why they are referring it as product change, when card number can remain same. 

[Irisa]

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@Skye12329 wrote:
Was there a HP or no pull?

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No HP. I know because my Freedom card was also converted to a Signature Visa in August.  

[Skye12329]

Thanks, i have to ask like a million times because i know chase can be HP happy XD

[Anonymous]

I replied to Chase to verify that it is really considered a PC, and I got this reply.

"Thank you for contacting Chase about switching your card 
to a Visa Signature card.

I wish to inform you that changing your card to a 
different product type is considered as a product change. 
Since your request is to switch your card from a Visa 
Non-Signature card to a Visa Signature card, it is 
considered as a switch or change of products. This does 
not change the account number, rewards or Annual 
Percentage Rate (APR).

Further, your request to switch your card to a Visa 
Signature card is being forwarded to an escalation 
Specialist who will review the request and contact you 
once the review has been completed.

I appreciate your patience in this matter."

So that confirms it is a PC with the 1 year requirement. It does say it's being escalated, but I don't see much hope if they stick to their 1 year rule. Only six more months to go!

[Shock]

No HP whatsoever. Again, they just read me some disclosures. Besides, why would a HP be necessary?

Aside from that, I think they just see if the offer is available on your account. That or they try to do it and the computer will tell them yes or no.

[Anonymous]

Requested my Chase Freedom product conversion from a Non-Signature to Signature card.through the Chase SM as the CSRs said it could not be done. Note the SM sent the new T & C with a request that I return a approval acknowledging the new T & C. Did that and they expedited the card (no telephone call or SP). Next I sent the SM a request to have an EMV Chip card (CSRs said it could not be done) and had the Chase Freedom Visa Signature Card with EMV Chip in five business days. For me the moral of the story is go to Chase SM.

[Shock]

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@Anonymous wrote:
Requested my Chase Freedom product conversion from a Non-Signature to Signature card.through the Chase SM as the CSRs said it could not be done. Note the SM sent the new T & C with a request that I return a approval acknowledging the new T & C. Did that and they expedited the card (no telephone call or SP). Next I sent the SM a request to have an EMV Chip card (CSRs said it could not be done) and had the Chase Freedom Visa Signature Card with EMV Chip in five business days. For me the moral of the story is go to Chase SM.

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I did it by calling the number on the back of the card. Easy peasy lemon squeezy. Sure, it was a rep from India and I had a difficult time understanding what she said, and we all know the stigma of frontline CSR's not knowing anything, but she was able to do it.

For the record, SM confirmed my new Freedom to have the EMV chip, but it may have had it already.

This should be clear cut black and white but seems like a YMMV situation, when it shouldnt be. Either you're eligible for the conversion or not. Simple as that.