Chase Freedom denied my dispute. I didn't think that would happen. Returned a puppy.

[tunseeker1]

I would look at all the paperwork you got with the puppy. There are some rules on returns that are on reciepts that are not posted at most stores.

You may have fees that are non-refundable such as shots,prepaid vet care, and in some states taxes.

[Anonymous]

Um, I have a rottie/shep mix that is literally scared of flies. If a flying insect gets in the house she will squish under furniture/tables/behind desks/inside of closets, etc. to hide from them. Yep, my big scary dog is afraid of a fly!

Fretless, I'm not surprised by the acts of the puppystore and their "fees". Many of these types of places are nothing more than fancy puppymills - they don't care about the well being of those animals, just about how to make a quick buck - and a good one at that. A good majority of the animals wind up coming home sick or having genetic diseases as a result of poor breeding. If you are looking for a specific breed, I would suggest you do contact a breed specific rescue group group or a reputable breeder. Though the latter is difficult for me to suggest given all the dogs that lose their lives in shelters each day, though I fully respect the right for someone to do so.

With that said, no puppy will come preprogrammed to guard your home and bark at the pizza man on his first night getting acquainted with his new surroundings, people, environment, sounds, etc.  Puppies are like babies. While some breeds are indeed more presdisposed to have a territorial nature, pets are a product of their enviornment, much like children. Their tempermant has a lot to do with how/what what they are taught, exposed to and and how they are treated in their homes. If you choose a dog with the intention to intimitate or ward off unwanted visitors, you'll want to research the breed carefully and then invest in a good trainer. The trainer will actually teach YOU the proper techniques to use to train your dog and will most importantly also teach you how to let your dog know when to release, or back off at appropriate times. The last thing you want is a dog that is going to go wild when the pizza delivery guy comes. When that dog grows big and he thinks this is acceptable behavior, you're liable to have a huge problem on your hands.

Good luck, I do hope you recover your money back from that store.

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

Wonderin, I am a graphic designer as well. I also dabble in some CAD work on the side.

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CAD? Yikes!! I just use plain ol' Illy ... anything more complicated gives me hives!!!

Seriously, kudos BIG-time ... CAD is just .... HARD!!!!

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Yes CAD is hard, but I had to learn since my company laid off the entire CAD department, and then a few months later realized they need a CAD person for some designs. No more money mind you, but a lot more work. Which is good since it actually gives me job security in these times.  

[fishbjc]

You really cannot expect a puppy, especially one new to your home, to behave like a trained adult dog.  They probably have this administration fee because this puppy has to be vet checked again.  How do they know you didn't harm it in some way?  Usually stores will accept an animal back if there is a health issue only. 

Search out a good reputable breeder.  To purchase a puppy from a store is to encourage puppy mills.  

Good luck on this one.

[Anonymous]

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@lisac wrote:
wonderin, i was drinking tea when i read your post. almost sprayed the screen laughing. part chicken! she's the same way. bares the teeth, barks like crazy at lightening like she wants to kill it, but if i yell at the son for something, she shakes and climbs in my lap or hides behind the couch. please tell his name is not Fur-Butt.

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O my goodness, no!! I call him Fur-Butt, though ... usually after he's gotten into the trash or dragged out DD's undies out of the bathroom (ugh). Sort of like a "You Goober, you!"

That being said, I've also been known to call my children "demented circus monkeys" whenever they're acting like one (which is a LOT). My DH is sometimes "Old Coot." Mostly, though, I call everyone in my family "Baby" or "Darlin." DD thinks its because (her words) "I'm so old I can't remember anyone's names anymore."

Good or bad, I've given every member of my family a nickname when they irk me! We all do that in our family. But it really is just in good fun!!

[Uniqua]

Are you sure AmEx would have automatically credited your account for this? I think you jumped the gun on this one, Fretless, and it came back to bite you in the butt-butt!

Sounds like you wanted a baby but with the attitude of a full-grown Rotty. Go back and get that precious puppy and give him a chance (unless, of course, you couldn't afford that $1k in the first place). j/k

[FretlessMayhem]

Lots of posters have mentioned this, so I'll address it all at once.

I had a 48 hour window to decide if I wanted to return the puppy. In retrospect I could have gotten a housebroken dog from the SPCA (especially since PeTA is headquartered where I live), but at the time, I hadn't thought of that. I have a one track mind, and when I decided to get a dog I went to the first store I knew of that sold them. 

I realize that the puppy didn't understand the concept of that being its territory yet. It was one of those terrier dogs. My neighbor has one, and every day I come home from work I hear it barking at me incessantly, which is what I want. Something to wake me up in time to rack the shotgun. 

Being that I only had a 48 hour window to make a decision on a major purchase, I was hoping the territorial part would be in its instinct. I know this is completely to be expected, but when I came home and had to clean up the poop that was it. I returned it, planning on getting a housebroken dog from the SPCA here for $75 and to get my $1000 back. 

I know, I'm supposed to be more humane and whatnot. Given that this was a little bit ago (I waited a bit to file the dispute), it seemed to be a pure business decision at the time.  I felt really bad that I was taking the dog back to the store, but looking back, I think it was the right decision. 

I didn't think they could just invent a fee to charge me for bringing it back though. And, if so, I thought the purchase protection on the part of the CC covered this. 

I was disatisfied with my purchase, being that I got a defective watchdog. Purchase protection should cover that. 

[Uniqua]

You weren't aware of the $150 return administrative fee? Did you try to get them to waive it?

I haven't seen too many "puppies" housebroken completely.  And, I'm not exactly sure purchase protection would cover you in this instance.  You did not get a "defective" product.  You bought a puppy who you wanted to bark when some one knocked on the door and returned him after one night when he didn't. You simply changed your mind. That's it. The puppy needed to be trained.  One night wasn't going to cut it.  You may have been dissatisfied with the purchase, but in no way was the dog defective.  Patience, patience!

[scottie_mommy]

Back to the original topic of Chase not crediting your account....

I work in a bar and whenever someone pays with an AMEX card they make us wait aprox 2 weeks for our tip (if it is over a certain amount) beause AMEX will let you dispute anything.

They could care less about a merchant (eventho merchants pay rediculous fees to accept their cards).  I've been told by mgt that they had to go to court over a $6k tab because the customer disputed thru AmEx and AmEx refused to pay the bar....the bar eventually won after 6 months.

We now have to fingerprint all AmEx users to prevent this from happening.

ALso, USAA is really good about letting customers dispute charges, pretty much all other CCCs are not.

[Anonymous]

The main topic is how you treated this puppy. Actually I'm glad you took it back and I hope he finds someone to love him. Disgusting to all animal lovers.

BTW Chase sponsors the ASPCA card and donates 75.00 each time a card is issued.

Message Edited by casinoannie97 on 10-24-2008 04:22 PM