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Valued Contributor
Posts: 1,291
Registered: ‎02-26-2008
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Re: Chase Policy: If you don't like us, leave

I bet the issue was that he was late or over the limit.
Senior Contributor
Posts: 3,071
Registered: ‎05-17-2007
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Re: Chase Policy: If you don't like us, leave

Sometimes you get a problem employee. Can't let 1 CSR speak for a whole company.
If we never set higher goals we would never get as far.
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Established Contributor
Posts: 721
Registered: ‎03-15-2008
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Re: Chase Policy: If you don't like us, leave

I highly doubt that's Chase Policy.  Considering when I specifically e-mailed them, through my online banking, and told them how disatisified I was the telephone banker who did not help me at all, I received an apology.  Not a, leave it you don't like us. 

 

My guess, the guy was being a jerk!

4/16/09: TU: 775, EQ: 805
2/11/09: TU: 773, EQ: 790, EX:790
11/16/08: TU: 773, EQ: 785, EX: 780
Goals for 2009: 0 Credit Card Debt & 0% Util (achieved 2/6/09), Mortgage! (achieved 11/2/09), getting closer to 800 scores (I crossed this earlier this year, but I'm sure I'm not there anymore!)
Established Contributor
Posts: 794
Registered: ‎08-05-2008

Re: Chase Policy: If you don't like us, leave

You have to take this type of thing with a grain of salt, and a lime and a shot of tequila. :smileywink:

 

Before I applied for my Orchard card I read many, many horror stories on the net, but I noticed a trend, most of these po'd consumers were either late, or went over the limit, only when I came here to MYFICO did I read some positive things about Orchard. I like mine, they gave me a chance and except for the daily call to sign up for their insurance, I have had no problems at all with them.

 

As far as Chase goes, the three times I called them for recons, the people were very nice and polite when denying me, and I don't mean that in a sarcastic way. They really were nice, and encouraging. I think next year I might even qualify for a Chase card.

____________________________________________________

"Evacuate, in our moment of triumph? I think you overestimate their chances."
Established Contributor
Posts: 665
Registered: ‎03-31-2007
0

Re: Chase Policy: If you don't like us, leave

I couldn't understand the CSR from Orchard... I don't know if they were being nice or mean.
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