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Did you call the backdoor #?
This was my experience with them as well.
My experience as well.
I tried this morning. The analyst initially sent me to customer service, which informed me that they would have to do a hard inquiry as well. I hung up and called back to the analyst, explained that I was recently approved and was seeking a higher limit. She said that if the original app was within 3 days, they could re-evaluate it without another pull. No luck for me, still the initial $1000 limit, but perhaps you can call back with this information.