Chase Sapphire Preferred Annual Fee

[Anonymous]

OP, it's probably time to submit a complaint to CFPB if you haven't done so.With sufficient proof showing the offer you applied for, I don't see why the CFPB wouldn't be able to correct it for you.

If you can find the hard copy disclosure, definitely make a digital scan/photo and add it to the case. I did check my home and my Chase Sapphire Reserve welcome package does include this disclosure:

I would be surprised if they didn't include it in yours.

For anyone else with CSP, does yours mention the $0 intro annual fee in the disclosure?

[longtimelurker]

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@Anonymous wrote:

OP, it's probably time to submit a complaint to CFPB if you haven't done so.With sufficient proof showing the offer you applied for, I don't see why the CFPB wouldn't be able to correct it for you.

If you can find the hard copy disclosure, definitely make a digital scan/photo and add it to the case. I did check my home and my Chase Sapphire Reserve welcome package does include this disclosure:

I would be surprised if they didn't include it in yours.

For anyone else with CSP, does yours mention the $0 intro annual fee in the disclosure?

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I agree that if you have this, the case is very strong indeed.    Whereas screenshots of the app, against a disbelieving issuer, prove nothing.  

If you can't find your disclosure, ask Chase to send a copy.   It would be interesting to see if they really have a 50K $95 version

[Anonymous]

I applied online for a Chase Sapphire Prefered card and was approved.  I applied directly from the Chase website after seeing the offer for 50,000 bonus points and no anual fee for the first year.  I received my card several days later in the mail and logged onto the Chase website and I saw that they had charged me the $95 annual fee.  Confused about this I called Chase and was told they did not have the power to remove the fee and said the application code on their end showed that the fee would be charged.  I asked to speak with a manager who said they would escalate the issue.

Today I received a voice mail from Chase again saying they could do nothing to remove the fee have a nice day etc.  Is there anything at all I can do about this?  The application link I used was directly from the Chase website and clearly showed no annual fee for the first year.  This has kind of left me with a bad taste in my mouth regarding Chase and may just cancel the card.  I haven't even activated it yet.

Thanks.

[longtimelurker]

Wow, same issue as discussed recently in this thread:

http://ficoforums.myfico.com/t5/Credit-Cards/Chase-Sapphire-Preferred-Annual-Fee/m-p/5214536#M153736...

Sounds like Chase may have a problem in its systems.  

[longtimelurker]

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@longtimelurker wrote:

Wow, same issue as discussed recently in this thread:

http://ficoforums.myfico.com/t5/Credit-Cards/Chase-Sapphire-Preferred-Annual-Fee/m-p/5214536#M153736...

Sounds like Chase may have a problem in its systems.  

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The question is whether YOU are getting the 60K UR offer.   The other poster wasn't.

[Anonymous]

Nope, when I spoke to customer service they told me I'd only be getting the 50,000 bonus and paying the $95 fee.  I knew about the 60,000 bonus with the fee, but made sure I specifically used the offer link with no annual fee.

[Anonymous]

I just had this exact same issue happen to me.  I didn't see this post so I had created my own.  Applied directly from the Chase website using the link for the 50k bonus and zero annual fee, several days later I was hit with the $95 fee.  Chase absolutely refuses to waive the fee and states that the "application code" associated with my account shows I will be charged a $95 fee.

*Edit*

I said hell with it, and decided to submitt a complaint to the CFPB.

[nrm]

Seriously and personally, I am not surprised with what Chase is doing recently.

[Anonymous]

Truly, everyone, thank you for all of your help. I don't think that I received a disclosure agreement from chase. I have ordered a new one. I will see what it says when I get it. 

Re: Rakuun535: this is very bad for a company to behave in this manner. At least I'm not the only person this happened to. Please keep me posted on the CFPB complaint.

[Anonymous]

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@nrm wrote:
Seriously and personally, I am not surprised with what Chase is doing recently.

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After reading the other thread, I ended up submitting a complaint to the CFPB.