Reply
Valued Contributor
daybreakgonesXe
Posts: 1,776
Registered: ‎11-17-2012
0

Chase Sapphire and/or Visa Signature Return Policy?

Hey everyone, I just have a quick question about their return policy when the retailer won't accept it:

 

How does Chase/Visa go about this? Do they contact the seller to confirm this and arrange a deal, and if not, will credit me back regardless? Is it a lengthy process? Just wondering based on the fact that I'm ordering a textbook I may or may not need, and it's quite possible since it's from a seller and not a company, I may not be able to return it.

 

Also, while I'm on the topic, I have a damaged pocketbook that I felt so-so about when I bought it. It's from wear and tear that I obviously inflicted on it (not on purpose though...), so I doubt I can return it based on the place's return policy (within 7 days, and it's been a month)...if I just want the credit so I can buy a better quality pocketbook, will they give that to me? Or is it on Chase's discretion on whether they give you a new one, repair it, or issue you a credit? How does this claim process go?

 

Thanks everybody for your input :smileyhappy: It's much appreciated!

Capital One Quicksilver World Mastercard $10k | JCPenney Platinum $7.5k | Shell Drive for Five $800 | Chase Freedom Visa Signature $9.8k | TD Bank Easy Rewards Visa Signature $5k | Chase Sapphire Visa Signature $10k | American Express Blue Sky $25k | Discover IT $9.5k

EQ FICO 709 TU FICO 746 Credit Karma (TU) 779 Transrisk 817/990 Credit Sesame (EX) 761 Credit.com (EX) 762 VantageScore 3.0 736 Quizzle (EQ) 741
Valued Contributor
trumpet-205
Posts: 2,259
Registered: ‎11-11-2010
0

Re: Chase Sapphire and/or Visa Signature Return Policy?

Chase offsource these benefits to third-party insurance company, so it is up to the insurance company. I will tell you this though, insurance company will find many ways to deny your claim.

In My Wallet:
Citi Forward (12/2010) | Citi Dividend (05/2011) | Chase Freedom (11/2011) | GECRB/PayPal (05/2012)
Discover it (07/2012) | AMEX BCP (09/2012) | TD/Target REDCard (10/2012) | Chase Ink Classic (11/2012)
BofA BBR (04/2013) | FNBO/Overstock.com (02/2014) | Barclaycard Arrival (04/2014) | FIA/Fidelity AMEX (04/2014)
Super Contributor
enharu
Posts: 6,889
Registered: ‎02-27-2013
0

Re: Chase Sapphire and/or Visa Signature Return Policy?


daybreakgonesXe wrote:

Hey everyone, I just have a quick question about their return policy when the retailer won't accept it:

 

How does Chase/Visa go about this? Do they contact the seller to confirm this and arrange a deal, and if not, will credit me back regardless? Is it a lengthy process? Just wondering based on the fact that I'm ordering a textbook I may or may not need, and it's quite possible since it's from a seller and not a company, I may not be able to return it.

 

Also, while I'm on the topic, I have a damaged pocketbook that I felt so-so about when I bought it. It's from wear and tear that I obviously inflicted on it (not on purpose though...), so I doubt I can return it based on the place's return policy (within 7 days, and it's been a month)...if I just want the credit so I can buy a better quality pocketbook, will they give that to me? Or is it on Chase's discretion on whether they give you a new one, repair it, or issue you a credit? How does this claim process go?

 

Thanks everybody for your input :smileyhappy: It's much appreciated!


there's very limited reviews on their return policy and purchase protection, but based upon what i have read on articles i've found on google, it seems to be an extremely lengthly (often dragging past 3 months) and frustrating process. Guess it's nowhere near Amex's service.

JPMorgan Palladium (100k), AmEx Platinum (NPSL), AmEx SPG (46k), AmEx BCP (42k), Chase Sapphire Preferred (47k), Citi Prestige (31k), Citi Thank You Preferred (27k), Citi Executive AAdvantage (25k), JPMorgan Ritz-Carlton (21k), Merrill+ (15k), US Bank Cash+ (22.5k), Wells Fargo (12k), Bloomingdale’s (12.4k), Chase Freedom (5k), Discover IT (5k).
Valued Contributor
daybreakgonesXe
Posts: 1,776
Registered: ‎11-17-2012
0

Re: Chase Sapphire and/or Visa Signature Return Policy?

Yeah, i just looked it up and it seems super complicated...guess I'll just suck it up, keep the pocketbook, and go for the cheapest textbook in case I dont need it and need to resell at the bookstore!
Capital One Quicksilver World Mastercard $10k | JCPenney Platinum $7.5k | Shell Drive for Five $800 | Chase Freedom Visa Signature $9.8k | TD Bank Easy Rewards Visa Signature $5k | Chase Sapphire Visa Signature $10k | American Express Blue Sky $25k | Discover IT $9.5k

EQ FICO 709 TU FICO 746 Credit Karma (TU) 779 Transrisk 817/990 Credit Sesame (EX) 761 Credit.com (EX) 762 VantageScore 3.0 736 Quizzle (EQ) 741

myFICO is the consumer division of FICO. Since its introduction 20 years ago, the FICO® Score has become a global standard for measuring credit risk in the banking, mortgage, credit card, auto and retail industries. 90 of the top 100 largest U.S. financial institutions use the FICO Score to make consumer credit decisions.

>> About myFICO
FICO Score - The Score that matters
Click to Verify - This site chose VeriSign SSL for secure e-commerce and confidential communications.
Fair Isaac Corporation is a BBB Accredited Financial Service in San Rafael, CA
FOLLOW US Social Media Facebook Twitter Pinterest Google+