I tried to buy some coffee this morning, but my Freedom was declined. I thought it was odd because I just paid off my statement balance and I wasn't doing any MS. However, I called them and they said my accounts were suspended pending further review of my profile and identity. It sounds like they're evaluating my risk. Does this happen a lot?
My Freedom and Marriott Premier are locked. The Ink Bold (employee card) is still functional according to the account holder.
O my....I hope everything gets sorted out and your accounts are back reinstated.. What's going on w/ Chase? Geez
That's what I'm hoping too, Yude. I'm hoping I just need to talk to someone in a branch like the last time. I really hope my accounts are okay.
It won't even let me log in. It says "account has been restricted." Then it gives me the customer service number. It happened when I had to verify my ID, but they said it's a different matter now.
Yes I did. It says they're still looking into it, and I'll have to wait until they reach a decision. I'm not good at the waiting game. 
Maybe I should send an email to the EO? Maybe that's a bit extreme, but I'd like to get this resolved so I can use my cards again.
