Chase Verification Letter

[grinlikechelsea]

Hey everyone,

I got a letter in the mail from Chase that says the following:

Dear Adam "grinlikechelsea"

We value our relationship and want to continue providing our services to you, but we need additional information from you. Chase policy requires us to obtain, verify and record identifying information for each customer.

Here is the information we require and do not have:

• Citizenship
• Employer
• Income

The rest of the letter drones on about how I have to do this by March 21, but it said I can either call or visit a branch. If I call (which I can't right now, phone is dead and no charger available at the moment), do I need any documents or is it just answering questions? I'm assuming if I visited the branch I'd need my DL, birth certificate, W-2, and all that jazz.

If you've had experience with the process, please let me know what to expect. I don't have anything to hide from them, I just don't know how prepared I need to be when I call eventually.

[indiolatino61]

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@grinlikechelsea wrote:

Hey everyone,

I got a letter in the mail from Chase that says the following:

Dear Adam "grinlikechelsea"

We value our relationship and want to continue providing our services to you, but we need additional information from you. Chase policy requires us to obtain, verify and record identifying information for each customer.

Here is the information we require and do not have:

• Citizenship
• Employer
• Income

The rest of the letter drones on about how I have to do this by March 21, but it said I can either call or visit a branch. If I call (which I can't right now, phone is dead and no charger available at the moment), do I need any documents or is it just answering questions? I'm assuming if I visited the branch I'd need my DL, birth certificate, W-2, and all that jazz.

If you've had experience with the process, please let me know what to expect. I don't have anything to hide from them, I just don't know how prepared I need to be when I call eventually.

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I think that if Chase said you can call in the info, it will just be question & answer with no actual documentation. They would have probably asked you to mail or fax them documentation if they actually needed it. The best of luck to you.

[enharu]

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@grinlikechelsea wrote:

Hey everyone,

I got a letter in the mail from Chase that says the following:

Dear Adam "grinlikechelsea"

We value our relationship and want to continue providing our services to you, but we need additional information from you. Chase policy requires us to obtain, verify and record identifying information for each customer.

Here is the information we require and do not have:

• Citizenship
• Employer
• Income

The rest of the letter drones on about how I have to do this by March 21, but it said I can either call or visit a branch. If I call (which I can't right now, phone is dead and no charger available at the moment), do I need any documents or is it just answering questions? I'm assuming if I visited the branch I'd need my DL, birth certificate, W-2, and all that jazz.

If you've had experience with the process, please let me know what to expect. I don't have anything to hide from them, I just don't know how prepared I need to be when I call eventually.

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just bring all relevant documents to a branch, if its not too much trouble.

you can also try calling them. they might require you to fax a copy of those documents over.

it's mostly just ID and income verification.

[grinlikechelsea]

Thanks guys! I've got matching documents so it should be smooth sailing either way. I just prefer not going to the branch because it is always extremely crowded (but they do have coffee so hmm...).

[grinlikechelsea]

Update:

I called today and was transferred around a lot because they were confused about what portion of my accounts needed to be updated. It did get fixed, and all the reps were super nice. So if you get a letter similar to mine, call customer service and say your Chase profile needs to be updated. Once they understood that, it was just answering questions.

[lg8302ch]

Do you know what triggered this letter? Did you recently move?

[grinlikechelsea]

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@lg8302ch wrote:

Do you know what triggered this letter? Did you recently move?

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I'm not sure. I did apply for (and was approved upon recon) the Chase Marriott Premier a few days ago, but they letter is dated before that. I'm thinking that it has something to do with me being under 21 and having pretty high limits with them. I have the income (and documents to support it), but that was my guess. 

Edit: I have not moved. 

[lg8302ch]

thks..was just curious ..

[grinlikechelsea]

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@lg8302ch wrote:

thks..was just curious ..

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You're welcome! I was curious too, but the CSRs were confused as to why that section of my profile was never completed. It was strange

[Druid001]

I received the same letter asking for Citizenship and Income only.

It's just another way of violating your privacy in order to obtain more info about you.  Now they can give your account to "partner" corporations if you are within their "income range" so that they can flood you with offers, or so that Chase itself can do the same.

I'm not going to provide them my income, it's none of their business unless the government wants it or something.  Whenever something happens that I don't like with Chase, I just tell them I will be closing my accounts and they immediately apologize and put a halt to whatever they are doing.