@Imperfectfuture wrote:
They do not send emails, nor secure messages. I got a call with no message. They were confirming a purchase was not fraud. They had locked my account. It would have been closed had I not called back. Chase NEVER makes marketing calls (if you do not bank with them). Even cap one does not make marketing calls, they send mail.
I called back and it took like 30 mins of being transferred around to find out what it was about. My accounts were not locked but they wanted to confirm all my pending purchases on my marriott card. Giant pain in the neck. It would have been simpler if they left a message with a direct number to call instead of me having to use google to figure out who it was.
;
@Imperfectfuture wrote:
They do not send emails, nor secure messages. I got a call with no message. They were confirming a purchase was not fraud. They had locked my account. It would have been closed had I not called back. Chase NEVER makes marketing calls (if you do not bank with them). Even cap one does not make marketing calls, they send mail.
Anytime they've confirmed a purchase from their fraud unit, I always receive a text, email requesting I call, and a phone call, and they always leave a message requesting a return phone call.
Reflects poorly on Chase. They should have left a message, or online notification/email.
Though do you have alerts turned on? I've had Chase fraud purchase confirmation texts, emails and voicemails in the past, both in the US and abroad.
@amakol wrote:Reflects poorly on Chase. They should have left a message, or online notification/email.
Though do you have alerts turned on? I've had Chase fraud purchase confirmation texts, emails and voicemails in the past, both in the US and abroad.
I will check my settings, but I don't want any additional alerts than absolutely necessary. Citi will send me text messages where I can confirm the purchase right there on the spot, better than havin to sit there and go through every single pending purchase some of which were for like $4. I'm pretty sure the large charge I made tonight triggered this in conjunction with adding an AU recently (although the pending charges were all made with the main card). Been spending on it for past three weeks or so, so am suprised that they do this now instead of right away. I'm almost certain I have had chase text me before with fraudulent charges. Had two cards that someone made fradulent charges on and I had to get replaced.
Yeah, I can't recall specifics for other types but I know they send texts. They texted ASAP after a $3500 security deposit for a car rental in Mexico. Good old Thrifty...
I know what you mean about the notifications. I always tell myself they're trying to look out for my identity (more importantly their liability). Though the one time I've actually had a fraudulent charge Amex missed it and I had to call in.
Glad it worked out for your account.
