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Contributor
severine
Posts: 122
Registered: ‎08-19-2012
0

Chase customer servcie WIN

I just received a Chase Sapphire Preferred card last week during the "spend $3000 in three months, earn 40,000 points" promotion. After several posters here indicated that they had received/negotiated the "spend $2000" deal instead, I sent them a message through their secure message system and within an hour had a positive response that they would in fact switch me to this promotion, Yay!

 

Would you say that overall you have been impressed with Chase's customer service?

Amex PR Gold NPSL | Amex BCP 16.5k| Amex Delta Gold Skymiles 14.9k | Amex BSP 5k | Discover 12.5k | Citi Diamond Preferred 11.9k | Chase Freedom 12k | Chase Sapphire Preferred 12k | US Bank Cash + Visa 13k | BankAmericard Cash Rewards Signature Visa 9.5k | M and T Bank Visa 10.9k | FICO TU 784 EQ 768 EX 784
Established Contributor
Jlu
Posts: 922
Registered: ‎06-12-2012
0

Re: Chase customer servcie WIN

Yes I am. I have switched all my banking over to them. They are in my opinion the best of the big banks. They removed 2 overdraft fees at my request even though my account had only been open 2 weeks and it was completely my fault.
JP Morgan Select $10k | CSP $10k | Citi TY Premier $15k | BofA 3-2-1 $15k | Chase Freedom $10k | Discover IT $10k | Barclaycard $15k | AMEX SPG $5k | AMEX PRG NPSL | NASA Platinum-Advantage $10k | CapOne Quicksilver $3k | Walmart Card $5k | Amazon Card $10k | Chase Auto 1.49% | Joined myFICO 6/12 with a 540 FICO & today I'm over 750!
Established Member
nws2002
Posts: 19
Registered: ‎07-23-2009
0

Re: Chase customer servcie WIN

I've been with Chase since they purchased WaMu.  I currently have both a checking and savings account with them.  Their customer service both on the phone and at the branches has always been excellent.  Unfortunately, I burned the credit card bridge with Chase with a CO when I was in college, but my local branch manager was a big help when I was finally able to obtain a GW removal after paying the CO in full.  He said to wait a year and then come see him and he can probably push through a credit card app.

 

I never used to go to the branch, but know that I freelance in addition to my full-time job I have to deposit more checks and am usually there once a week. I started using the ATM, but have found it easier to go in and hand them my debit card and the endorsed checks and have them complete the deposit for me. There is rarely a wait and everyone is so friendly and even remembers my name that I actually enjoy the experience.

Valued Member
Ridbidge
Posts: 47
Registered: ‎08-06-2011
0

Re: Chase customer servcie WIN

The spend $2000 deal comes with a higher APR on the card than the spend $3000 deal, so if that matters to you then be sure to check that you didn't just screw yourself.

Amex BCP 02/12 $1200/$14700, Citi Forward 2/12 $4800/$7000, Chase Freedom 2/12 $2200/$7000, GECRB/QVC 03/11 $0/$2700, WFCB/HSN 03/11 $0/$2000, Cap 1 NHCR 04/10 $0/$1500, Cap 1/Kohls 11/10 $0/$1000, Citi Simplicity 08/11 $0/$1000, WFNNB/KingSize 11/10 $116/$900, Citi/Sunoco 04/10 $0/$800, Citi/Home Depot 10/11 $0/$1500, SunTrust Auto Loan 11/10 $39,376/$47,914 RECENTLY CLOSED: HSBC/Orchard 04/09 $0/$700, HSBC/BBRZMC 04/11 $0/$500...

**HAPPILY GOING INTO THE GARDEN NOW FOR YEARS!** EX FICO 773 02/27 Amex Pull/ TU myFICO 798 02/29 / EQ myFico 778 02/29
Contributor
severine
Posts: 122
Registered: ‎08-19-2012
0

Re: Chase customer servcie WIN

Yeah, it's ok because I will PIF so it won't matter to me, but thanks for your input!

Amex PR Gold NPSL | Amex BCP 16.5k| Amex Delta Gold Skymiles 14.9k | Amex BSP 5k | Discover 12.5k | Citi Diamond Preferred 11.9k | Chase Freedom 12k | Chase Sapphire Preferred 12k | US Bank Cash + Visa 13k | BankAmericard Cash Rewards Signature Visa 9.5k | M and T Bank Visa 10.9k | FICO TU 784 EQ 768 EX 784

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