So these pass two days I tried to used the chase secure message to ask if I can upgrade my freedom to a visa signature, so far no response from them and it has been two days.. Is it me or is it the holiday coming up? Usually I get prompt responses .
@JaeJae12 wrote:So these pass two days I tried to used the chase secure message to ask if I can upgrade my freedom to a visa signature, so far no response from them and it has been two days.. Is it me or is it the holiday coming up? Usually I get prompt responses .
They are currently experiencing a high volume of messages... Message them again and remind them to reply your request. Or just call and request this conversion on the phone (to make things faster)
Makes sense. They (and everyone else) already have messages up on their home page for affected customers.
I got a response within hours of my message stating it was forwarded to the appropriate department, and it will be answered within seven days,
